Account Manager

Centene Corporation; United States; Hybrid; USD 70,000 - 126,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work schedules

Job summary

Centene is seeking an experienced Account Manager to manage and maintain assigned accounts, oversee implementations, and build strong client relationships across our care services. You will train clients, coordinate product enhancements, and serve as a liaison among departments to ensure contract compliance.

Preferred candidates are in the Eastern or Central Time zones, with travel as needed. The role offers a competitive pay range and a comprehensive benefits package, including flexible work

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of related account management or client services experience.
• Vendor Management experience strongly preferred.
• Advanced Excel and Power BI skills are preferred.

Responsibilities

• Manage and maintain assigned account and client relationships and service responsibilities.
• Assist in project management of contract implementations and establish strong account relationships.
• Provide training to clients on products and services.
• Coordinate design, development and rollout of product enhancements and related projects.
• Complete site visits, conference calls and vendor meetings with accounts.
• Act as liaison between contracts and company operations on account issues.
• Coordinate with Quality Improvement on account complaints and follow-up.
• Work with staff to resolve problems or complaints and close account issues.
• Assist the Director of Quality and Compliance & CEO with Account Corrective Action Plans.
• Support sales and business development; assist in RFPs and expansion of new business.
• Translate client requests into actionable items for operations, call center or product teams.
• Provide strategic insights about products and services to management, peers and clients.
• Monitor regulatory changes for all states of operation and travel as needed.

Skills

Account management

Vendor management

Excel

Power BI

Education

Bachelor's degree

Job description

Position Purpose: Manage and maintain assigned account and client relationships and service responsibilities, including implementations, relationship building, monitoring contract compliance, and ensuring performance guarantees and general customer service to all accounts.

Key Details: For this role, we are seeking candidates who reside in the Eastern Standard Time Zone or Central Standard Time Zone

• Manage and maintain assigned account and client relationships and service responsibilities
• Assist in the project management of all contract implementations and in the establishment of strong account relationships while ensuring a smooth transition of services for members
• Provide training to clients on the use and function of the products and services
• Coordinate the design, development and rollout of product enhancements and related projects as requested by clients
• Complete regularly scheduled site visits, conference calls and vendor delegation meetings with all accounts
• Act as liaison between all contracts and company operating departments on Account Management issues
• Coordinate with the Quality Improvement department the tracking of all account related complaints/concerns and ensure timely follow-up, including resolution with all appropriate operations and/or corporate staff
• Work with staff to resolve problems or complaints identified by accounts and manage account issues to closure
• Assist the Director of Quality and Compliance & CEO in the development and completion of Account Corrective Action Plans
• Support sales and business development opportunities and assist in the development of RFP's and expansion of new business
• Translate ideas and client requests into actionable items for the operations, call center or product development team to enhance service delivery or new product offerings
• Provide support and strategic business insight about products and services to management, peers and clients
• Assist the Director of Quality and Compliance & CEO with monitoring and tracking legislative or regulatory changes and issues for all states of operation
• Ability to travel
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience:
Bachelor's degree or equivalent experience. 5+ years of related account management, client services or other related experience. Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff. Vendor Management experience strongly preferred. Advanced Excel as well as Power Bi skills are preferred.

Pay Range: $70,100.00 - $126,200.00 per year

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act