Account Manager

marten; Tucker (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Marten is seeking an Account Manager to ensure top-tier customer service, manage load solicitations, and report service metrics. You will lead Account Manager Associates and coordinate with operations, shippers, consignees, and sales to maintain high service levels.

The role requires excellent communication, multitasking, and problem-solving abilities, with strong computer skills. This is a full-time position based in Tucker, GA.

Qualifications

• Bachelor's degree in marketing or related business major or equivalent experience.
• Direct customer-facing experience is required or preferred.

Responsibilities

• Record load details for the assigned area.
• Serve as backup for other regions as needed.
• Oversee trailer pools in the market.
• Schedule loading/unloading appointments to optimize asset use.
• Escalate issues to Regional Sales Director.
• Expand knowledge of related roles for career growth.
• Maintain service levels to customers per Sales/Marketing guidance.
• Conduct routine solicitations and follow-ups with accounts.
• Delegate tasks and mentor Account Manager Associates.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Multi-tasking

Problem solving

Customer relationship building

Computer skills (Windows/Excel)

Education

Bachelor's degree in marketing or related field

2+ years in customer service with direct interaction

Tools

Windows

Excel

Job description

PURPOSE:

Persons in this position would be responsible for ensuring the highest level of customer service. The Account Manager will be responsible for customer inquiries, load solicitations and service reporting. Account Manager will provide leadership and direction to Account Manager Associate to ensure the best service to our customers.

RESPONSIBILITIES:

1. 1. Record details and direction on all loads booked for the assigned area.
2. 2. Act as a substitute in the absence of Account Managers in other regions which is seamless and transparent to our customers.
3. 3. Supervise and monitor trailer pools in the respected market.
4. 4. Promptly secure loading and/or unloading appointments that optimize asset utilization and service expectations.
5. 5. Communicate any problems encountered to the Regional Sales Director.
6. 6. Aggressively pursue and expand knowledge of other positions and functions in an effort to broaden your own ability and scope as related to career development.
7. 7. Maintain and monitor the service levels provided to Marten's customers as required and outlined by our Sales and Marketing department
8. 8. Perform routine solicitations and follow up with designated accounts via person to person discussions as well as email and other electronic forms of communication.
9. 9. Delegate duties and develop Account Manger Associates.
10. 10. Other duties as assigned.

RELATIONSHIPS:

Daily interactions with customers, operations personnel, shippers, consignees, and sales.

ABILITIES/SKILLS REQUIRED:

Excellent verbal and written communication skills, ability to handle a fast pace work environment, ability to prioritize and handle multiple tasks at the same time, ability to solve problems efficiently, possess the character and communication skills necessary to build a positive relationship with our customers, computer experience necessary, Windows and Excel or similar programs, and a thorough understanding of Marten's overall marketing strategies.

PHYSICAL REQUIREMENTS:

Sitting for long periods, manual dexterity for data entry, stooping, bending for filing, light to moderate lifting, good listening and speaking ability, stamina.

EDUCATION/TRAINING REQUIRED:

Bachelor's degree in marketing or other related business major, or minimum 2 years in customer service field that included direct person to person relationship.