Account Manager

Carrington Lawn & Landscape, LLC; Town of Middleton (WI); On-site; USD 60,000 - 85,000; Full time

Job summary

Carrington Lawn & Landscape, LLC is seeking an Account Manager who thrives on building lasting client relationships and delivering exceptional experiences. You will manage the end-to-end sales and service process, work closely with both office and field teams, and coordinate with the Director of Business Development to ensure client needs are met with excellence.

Primary focus is the Maintenance Division with cross-division support, and a strong emphasis on CRM-driven inquiries, timely

Qualifications

• Strong communication and relationship-building skills.
• Organizational skills to manage multiple accounts.
• Read scopes of work and estimate services.
• Experience in landscape management or property care preferred.

Responsibilities

• Own the sales and service process from start to finish, ensuring a seamless client experience.
• Serve as the primary point of contact for clients, addressing scheduling and project needs.
• Manage maintenance inquiries in the CRM to ensure transparency and collaboration.
• Qualify inbound leads; decline work when necessary while preserving future opportunities.
• Prepare estimates aligned with profit goals and client expectations for timeliness.
• Provide market feedback to guide business decisions and service improvements.
• Identify opportunities for design-build collaboration and smooth handoffs to designers.
• Support cross-division collaboration and act as a backup resource as needed.

Skills

Communication

Relationship-building

Organization

CRM proficiency

Driver's license

Landscape experience

Tools

CRM software

Job description

The Account Manager role is ideal for a relationship-driven professional who enjoys cultivating long-term client partnerships, communicating proactively, and working collaboratively with both office and field teams. The Account Manager is a key client-facing role responsible for delivering an exceptional client experience and supporting operational success across the company. This position is primarily aligned with the Maintenance Division, but collaborates cross-divisionally to ensure that client needs are met with excellence. The Account Manager will report to the Director of Business Development / Maintenance Division Lead and is classified as FLSA-exempt. There are no direct supervisory responsibilities.

Role Duties:

Client Experience - 75%

• Own the sales and service process from start to finish, ensuring a seamless, professional, and highly positive experience for every client.
• Serve as the primary point of contact for clients, confidently addressing questions related to scheduling, service quality, and project needs.
• Manage and track all maintenance inquiries and non-designer installation requests through the company CRM to ensure transparency and team collaboration.
• Qualify inbound leads based on alignment with Carrington’s business model; when necessary, decline work in a manner consistent with company values while preserving future opportunities.
• Prepare estimates for maintenance and installation work in line with profit goals and meet client expectations for timeliness.
• Proactively recommend enhancements and value-added services to clients, contributing to account growth and improved property outcomes.
• Rank and manage clients by strategic value, ensuring high-value clients receive responsive, prioritized support.
• Provide ongoing market and client feedback to the Director of Business Development and division leads to guide business decisions and service improvements.
• Identify opportunities for design-build collaboration and ensure smooth handoffs to landscape designers when appropriate.
• Act as a collaborative member of the management team, supporting colleagues and contributing to a positive, solution-oriented culture.
• Continually look for opportunities to improve the customer experience, offering proactive recommendations for process or communication enhancements.

Support of Operations Across all Divisions - 25%

• Participate in companywide meetings, events, and training with a positive, team-oriented mindset that reinforces Carrington’s culture.
• Support training efforts, sharing best practices with both office and field staff to promote consistency and service excellence.
• Assist with snow operations during the winter season as needed.
• Serve as a potential backup resource to the Operations Manager and Director of Business Development.
• Support the overall success of the company by assisting with tasks as needed, including occasional field work as needed.

Preferences & Abilities:

• Strong communication and relationship-building skills
• Organizational skills with the ability to manage multiple accounts simultaneously
• Ability to read scopes of work, estimate services, and understand production workflows
• Proficiency with CRM or service-management systems
• Valid driver’s license
• Experience in landscape management, residential client service, or property care industries is a preference.

Key Competencies:

• Client-focused mindset
• Collaboration & teamwork
• Professional communication
• Problem-solving and initiative