Account Manager

ABM Industries; Torrance (CA); On-site; USD 108,000 - 132,000; Full time

Job summary

ABM Industries in Torrance, CA seeks an Account Manager to oversee integrated facility services and serve as the main client contact. You will drive operational performance, safety, and customer satisfaction across the assigned account.

You will manage vendors, budgets, and service delivery while coordinating with internal teams and leadership. A strong focus on compliance and continuous improvement is essential.

Qualifications

• Minimum 5 years of experience in facilities management, property management, building operations, account management, or related field.
• Experience managing vendor relationships, service contracts, and facility operations.
• Experience managing budgets, forecasting expenses, and financial reporting.
• Strong knowledge of facility maintenance, building operations, and service delivery practices.
• Excellent leadership, communication, and customer relationship management skills.

Responsibilities

• Serve as the primary liaison between the client, vendors, and facility support teams.
• Manage day-to-day facility operations to ensure service levels and performance expectations are achieved.
• Oversee maintenance programs, facility services, and operational activities across the assigned account.
• Manage vendor relationships, negotiate services, and monitor contractor performance.
• Support and oversee facility improvement projects, renovations, and operational initiatives.
• Monitor account budgets, expenses, purchase orders, and financial performance.
• Conduct routine facility inspections and ensure operational, safety, and compliance standards are met.
• Review service metrics, identify opportunities for improvement, and implement corrective actions as needed.
• Partner with internal and external stakeholders to develop solutions that enhance facility performance and customer satisfaction.
• Prepare and deliver operational reports, business reviews, and account updates to leadership and client stakeholders.
• Support emergency response activities and coordinate resolution of critical facility issues.
• Ensure compliance with company policies, safety regulations, and contractual obligations.

Skills

Leadership

Communication

Customer relationship management

Budget management

Vendor management

Microsoft Office Suite

Excel

Word

Outlook

PowerPoint

Tools

Microsoft Office Suite

Excel

Word

Outlook

PowerPoint

Job description

Job Description

The Account Manager is responsible for the overall management, performance, and delivery of integrated facility services. This role serves as the primary point of contact for client stakeholders and is responsible for ensuring facilities operate efficiently, safely, and in accordance with established service standards.

Pay: $120,203.20 salaried

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data

Responsibilities

• Serve as the primary liaison between the client, vendors, and facility support teams.
• Manage day-to-day facility operations to ensure service levels and performance expectations are achieved.
• Oversee maintenance programs, facility services, and operational activities across the assigned account.
• Manage vendor relationships, negotiate services, and monitor contractor performance.
• Support and oversee facility improvement projects, renovations, and operational initiatives.
• Monitor account budgets, expenses, purchase orders, and financial performance.
• Conduct routine facility inspections and ensure operational, safety, and compliance standards are met.
• Review service metrics, identify opportunities for improvement, and implement corrective actions as needed.
• Partner with internal and external stakeholders to develop solutions that enhance facility performance and customer satisfaction.
• Prepare and deliver operational reports, business reviews, and account updates to leadership and client stakeholders.
• Support emergency response activities and coordinate resolution of critical facility issues.
• Ensure compliance with company policies, safety regulations, and contractual obligations.

Qualifications

• Minimum 5 years of experience in facilities management, property management, building operations, account management, or a related field.
• Experience managing vendor relationships, service contracts, and facility operations.
• Experience managing budgets, forecasting expenses, and financial reporting.
• Strong knowledge of facility maintenance, building operations, and service delivery practices.
• Excellent leadership, communication, and customer relationship management skills.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Ability to manage multiple priorities in a fast-paced environment.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

For more information, visit www.abm.com