Account Manager

Mac Papers and Packaging; Tampa (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Mac Papers and Packaging seeks an Account Manager in Tampa, FL, responsible for growing existing accounts and identifying new business opportunities. The ideal candidate will have strong sales experience, excellent interpersonal skills, and the ability to provide exceptional customer service. Candidates are expected to have a high school diploma, with a bachelor’s degree preferred. Responsibilities include client meetings, business planning, and collaboration with teams to enhance customer relationships and sales performance.

Qualifications

• Proven track record delivering on defined sales objectives.
• Sales experience required, with consultative B2B sales knowledge.
• Must have a valid driver’s license and insurable driving record.

Responsibilities

• Maintain and grow existing accounts.
• Prospect new business opportunities.
• Provide unmatched customer service.

Skills

Interpersonal skills

Time management

Analytical skills

Problem-solving skills

Sales experience

CRM utilization

Education

High school diploma or GED

4-year Bachelor’s degree

Tools

Windows-based computer

Job description

Account Manager responsibilities include travelling to client locations to create solutions, guide and advise for the sale of any and all Mac Papers products. Account Managers must work to maintain existing business while also finding new sales leads, through prospecting, business directories, client referrals, etc.

This is meant to be a guide. Duties may vary dependent upon management.

Essential Position Functions

• Maintain and aggressively grow existing account base of at assigned Mac branch.
• Prospect, identify and develop customers for new business opportunities for all Mac Paper’s products.
• Develop and execute a territory business plan; to be reviewed quarterly with branch leadership.
• Identify customer needs and successfully recommend value added solutions that will improve processes and profitability.
• Collaborate with equipment and consumable suppliers to target, assess, present and close business.
• Participate in branch meetings and off‑site product and sales training.
• Develop customer business relationships from ownership/management to the floor.
• Provide timely communication and unmatched customer service internally & externally.
• Work effectively with customer service and operations departments.
• Perform administrative duties, such as budgeting, reporting, etc.
• Demonstrated ability to handle multiple tasks simultaneously in a fast‑paced environment.
• Work with local credit managers and GM's to open new accounts from credit standpoint.
• Stay informed of market conditions, product innovations, and competitive landscape.
• Review and analyzes reporting, including special order requests, customer bid files, and sales/gross profit margin data.
• Work effectively with location management, sales team, and VP of Sales.
• Develop and actively work CRM pipeline including periodic reviews with LOB leadership.
• Other duties as required.

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Education And/or Experience

• High school diploma or GED required.
• 4-year Bachelor’s degree preferred and/or equivalent experience.
• Proven track record delivering on defined sales objectives.
• Sales experience required.
• B2B consultative sales experience with successful track record of sales and territory growth.
• Strong interpersonal skills, time management experience and a self‑starter.
• Strong analytical and problem‑solving skills.
• Competitive, self‑confident and growth oriented.
• Ability to utilize CRM for daily business activities, planning & pipeline progression.
• Ability to effectively utilize order entry systems and respond to emails.
• Must have a valid driver’s license and insurable driving record.
• 2‑4 years of experience in selling to businesses a plus.
• Must be able to efficiently use a Windows‑based computer.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast‑paced environment.
• Strong interpersonal, organizational, oral and written communications skills.
• Must be able to read and communicate in English, for safe and effective performance of the job and business operations.
• Must be able to work alone, and with a team.
• Must be able to pass a drug screen and criminal background check.

Work Environment

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Regularly required to walk and stand continuously for long periods of time.
• Talk or hear, both in person and by telephone.
• Reach with hands and arms.
• Specific vision requirements include close vision, distance vision and the ability to adjust focus.
• Lift up to 25 lbs.

Mental Demands

• Regularly required to use written and oral communication skills.
• Ability to read and interpret data, information, and documents.
• Analyze and solve non‑routine and complex problems.
• Use math and mathematical reasoning.
• Learn and apply new information or skills.
• Perform highly detailed and multiple concurrent tasks.
• Work under intensive deadline with frequent interruptions.
• Will interact regularly with managers, staff and customers.
• Must be able to work independently with little supervision.

Work Environment

• Employees will work under typical office conditions; noise levels may fluctuate.
• Due to travel / driving responsibilities, will be exposed to weather and typical driving conditions.

Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.