Account Manager

WorldStrides; San Diego (CA); Hybrid; USD 40,000 - 42,000; Full time

Benefits offered by this job

Health benefits package

PTO & holidays

Tuition reimbursement

Travel opportunities

Flexible work schedule

Employee resource groups

Wellness resources

Parental leave

Discount programs

Job summary

WorldStrides is seeking an Account Manager to sell educational tours to qualified Program Leaders and manage an established client base. The role is hybrid and based in the San Diego office, with goals to retain, resell, and generate referrals while maintaining strong customer relationships.

You will collaborate with Program Management, Program Associates, and Financial Service Representatives, and be responsible for meeting sales targets and growing the client base.

Qualifications

• College degree preferred or 2-3 years sales and/or customer service experience.
• Strong interpersonal and written/verbal communication skills are required.
• Ability to balance customer service with business considerations.

Responsibilities

• Develops strong relationships with Program Leaders after selling or inheriting the account.
• Maintains phone outreach to meet sales goals.
• Prospects new clients by following up on leads and past travelers.
• Meets or exceeds sign-up targets while preserving resale business.
• Resells Program Leaders on future tours and inherits new clients.
• Collaborates with Program Management, Program Associates, and Financial Service Representatives.

Skills

Solution mindset

Time management

Data-driven

Communication

Attention to detail

Tech-savvy

Sales/CRM experience

Adaptable

Education

College degree preferred

2-3 years sales/customer service experience

Job description

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Company Introduction

WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.

Job Description

The sales team is a collaborative and development focused team that cares about, supports, and learns from each other. The Account Manager position for WorldStrides is responsible for the selling of educational tours to qualified or experienced Program Leaders, as well as the inheritance and relationship of an established base of current clients. The Account Manager will be expected to uphold consistent and competitive sales numbers, retain and resell their business base, as well as garnering referrals and closing new leads.

Responsibilities

• Develops strong relationships with all Program Leaders upon selling or inheriting the account. Responds to inquiries or requests promptly via phone or email, engages personally with Program Leaders to determine long and short term needs, problem solves quickly and creatively on behalf of Program Leaders.
• Consistently maintains phone outreach to existing and new customers to maintain sales goals.
• Solicits new clients by prospecting past travelers, answering direct sales calls and following up on new sales leads.
• Meets or exceeds all goal expectations regarding the expected number of sign-ups per sales season while maintaining the appropriate level of resold business.
• Resells Program Leaders on future tours and inherits new clients that have been closed by Program Consultants.
• Works effectively and in tandem with Program Management, Program Associates and Financial Service Representatives as well as any other colleague within WorldStrides.
• Educates self on all relevant tours and all brands supported. Comprehends the student travel industry with interest to learn more regarding our competition as it compares to each brand that is supported.
• Supports all policies and procedures and overall business strategies of WorldStrides.
• Assumes additional responsibilities as requested.
• This role is hybrid based out of our San Diego office.

Qualifications

• Positive, solution-oriented attitude.
• Excellent time management and organizational skills.
• Ability to work in a fast-paced, deadline-oriented, data-driven environment.
• Strong interpersonal skills – excellent verbal and written communication skills, with a professional telephone and video call demeanor.
• Keen attention to detail – must possess the ability to visually proof documents and work efficiently on a computer.
• Proficient in computer skills and able to learn new technologies with appropriate support and training
• Ability to balance customer service expectations with business considerations.
• Experience in a sales and/or customer relationship management and/or customer service environment (including restaurants) a plus.
• College degree preferred or 2-3 years sales and/or customer service experience.
• A love for traveling and belief in the value of travel in helping students understand the world.
• Adaptable to frequently changing systems and workloads, and can thrive in a fast-paced environment.

Work Perks

• Comprehensive health benefits: medical, dental, vision, life, AD&D, accident, critical illness, disability insurance, FSA/HSA options with employer HSA contributions, and a generous 401(k) match.
• Generous paid time off including 11 paid company holidays, 25 PTO days the first year (prorated), 1 paid volunteer day, 4 mental health days, and bereavement
• Professional development support, including up to $5,250 annually for tuition reimbursement and up to $1,000 for certifications annually
• Opportunities for paid and discounted travel
• Flexible work schedule providing on-site, remote, and hybrid office opportunities
• Encouraged participation in a wide variety of Employee Resource Groups
• Employee Assistance Program (EAP) and wellness resources, including fitness centers at select locations
• Paid parental, caregiver, and disability leave
• Team Member Discount Program
• Engaging, collaborative, and fun work environment

California Salary Range: $40,000 USD - $42,000 USD

WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.