Account Manager

Monetate; Plano (TX); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

In-office role

Direct access to CRO

Comprehensive benefits

Job summary

Monetate, based in the Dallas–Plano area, is seeking an Account Manager to own renewals, expansions, pricing and negotiations for enterprise customers. You will collaborate with Technical Customer Success Managers to translate technical value into compelling commercial outcomes and you will report directly to the Chief Revenue Officer.

The role requires 3–5 years in enterprise SaaS with proven renewal and expansion experience, strong English communication, and CRM discipline.

Qualifications

• 3–5 years in enterprise SaaS roles with direct ownership of renewals.
• Proven track record renewing and expanding enterprise contracts (multi-year, multi-product).
• Experience negotiating terms with procurement and executive buyers.
• Strong forecast accuracy and CRM discipline.
• Excellent written and verbal English communication.

Responsibilities

• Own full commercial lifecycle for a portfolio of enterprise accounts (renewals, expansion, pricing, negotiation).
• Build renewal plans 120–180 days before expiration with value realization and risk insights.
• Collaborate with Technical Customer Success Managers to align commercial and technical value.
• Drive multi-year expansions and cross-sell across Monetate and Simon AI.
• Forecast bookings with CRM hygiene and disciplined weekly commits.

Skills

Renewals ownership

Forecast accuracy

CRM discipline

Enterprise SaaS

Negotiation

Tools

CRM systems

Job description

Monetate is a leading personalization and experimentation platform trusted by some of the world's most recognizable brands. We help enterprise retailers, financial services firms, and consumer brands turn customer data into real business outcomes, powering millions of decisions every day. With our acquisition of Simon AI, we now bring together digital personalization, experimentation, and a warehouse-native customer data platform with agentic marketing technology — a combined footprint that materially expands what every one of our customers can buy from us.

This role sits at the center of that opportunity. As an Account Manager, you own the commercial relationship with a portfolio of enterprise and mid-enterprise customers: the renewal, the expansion, the pricing conversation, and the negotiation. You work shoulder to shoulder with the Technical Customer Success Managers who own the day-to-day relationship and technical value delivery. They earn the customer’s trust and prove program value through technical delivery. And you convert it into contract value, retention, and growth.

You will report directly to the Chief Revenue Officer, which means high visibility, direct coaching, and swiftness between your judgment and the decision.

What You Will Do

• Own the full commercial lifecycle for a portfolio of enterprise and mid-enterprise accounts: renewal strategy, expansion strategy, pricing, proposal, negotiation, and close
• Build and execute renewal plans 120–180 days ahead of expiration, with a documented point of view on risk, value realized, connection to the customer’s business, and the commercial ask
• Partner with Technical Customer Success Managers as a two-in-a-box team — they own the relationship and technical outcomes, you own the commercial motion, and you build the account strategy together
• Drive expansion across the portfolio: additional products, additional business units, additional volume, multi-year commitments, and cross-sell of Simon AI into the Monetate base and Monetate products into the Simon AI base
• Build multi-threaded relationships into procurement, finance, and executive economic buyers — not just the program’s day-to-day champion or daily contacts
• Translate platform performance and business impact into a commercial case that survives a CFO's scrutiny
• Negotiate commercial terms, uplift, and structure in partnership with Legal and Finance, protecting value, margin, and long-term relationships
• Forecast your book with accuracy and discipline; maintain clean CRM hygiene and a defensible weekly commit
• Identify churn and downgrade risk early, drive the internal save plan, and elevate with a recommendation rather than a problem
• Use AI tools, including Claude Enterprise, to work smarter: admin, account research, renewal analysis, proposal drafting, and business case development
• Share field intelligence on pricing, competitive pressure, and packaging that shapes how we go to market
• Be measured on gross retention, net revenue retention, expansion attainment, and forecast accuracy.

Travel expectations:

Minimal travel; occasional visits to customer offices for annual business reviews and renewal negotiations, depending on the customer.

Why Monetate

• A real book of business, and real ownership of it. You own the number for your portfolio. You are not routing paperwork for someone else's deal.
• Direct access to leadership. You report to the CRO. Your deal strategy gets reviewed by the people who can actually make decisions on it.
• An expanding platform to sell. Symphony, Maestro, Forte, Glasshouse, MONET AI, and now Simon AI. Your expansion story gets stronger every quarter.
• The Monetate Forge, our onboarding program — delivered live while you're in-office alongside our TCSMs, AEs, and engineers, is built on three pillars:
• Platform & Delivery: Learn our products and our proprietary client delivery framework - this will be a light version of what our TCSMs receive, focused on the high‑level value proposition of platform and how it works
• Culture & Connection: Designed to create genuine, lasting bonds with your global cohort while helping you uncover your strengths, your blind spots, and how you do your best work
• Claude Enterprise-enabled team with a genuine AI-open mindset; we use AI to work smarter, and we expect you to embrace it
• A culture built on directness, mutual respect, and low‑ego, high-accountability teamwork
• Ability to work abroad in our other offices after 2 years in-role (optional)
• Competitive base salary with uncapped variable compensation and comprehensive benefits

What We Are Looking For

We hire for who you are. Skills can be taught. These cannot:

• Extreme ownership: you take responsibility for outcomes, not just tasks, and hold yourself accountable even when no one is watching
• Commercial courage: you can ask for the increase, hold the line on price, and walk a customer through a hard conversation without flinching or apologizing
• Intrinsic motivation: you work hard because you want to be excellent, not because someone is standing over you
• Curiosity: you are genuinely interested in how your customers' businesses work and relentless about finding answers
• Growth mindset: you seek feedback, act on it, and see every interaction as a chance to get better
• Team-first values: you make the TCSM you partner with better, and they would ask to work with you again

Qualifications

Required

• 3–5 years in commercial customer-facing roles in enterprise SaaS, with direct ownership of renewals
• Demonstrated track record of renewing and expanding enterprise contracts, including multi-year and multi‑product agreements
• Experience negotiating commercial terms with procurement and executive economic buyers
• Proven forecast accuracy and CRM discipline
• Strong written and verbal communication skills in English
• Organized, adaptable, and comfortable managing competing priorities in a fast‑moving environment

Preferred

• Experience in martech, personalization, experimentation, CDP, analytics, or adjacent digital experience categories
• Experience working in a two-in-a-box model alongside technical or customer success counterparts
• Comfort interpreting platform usage and performance data to build a quantified business case
• Experience selling into marketing, digital, e-commerce, marketing, and IT stakeholders at enterprise retailers, financial services firms, or consumer brands
• Experience with a variety of AI tools, SaaS platforms, and CRM systems
• Experience carrying a book through a company integration, product consolidation, or post‑acquisition motion

Compensation

This role offers a base salary range of $90,000–$110,000 with On‑Target Earnings of $170,000–$190,000, inclusive of an uncapped performance‑based variable component tied to gross retention, net revenue retention, and expansion attainment. Accelerators are uncapped, and top performers are expected to exceed $250,000.

Location

Dallas, TX metro — our office is located in Plano, TX. This is a full‑time, 100% in‑office role.

This is a 100% in‑office role because we value the collaboration, coaching, and real‑time learning that happens when teammates work side by side. You'll have direct access to leaders, peers, and cross‑functional colleagues, creating more opportunities to learn, improve, and win together.

Candidates must be legally authorized to work in the United States without requiring visa sponsorship now or at any point in the future. The company is unable to sponsor employment visas.

Please note that this position does not include relocation assistance. Candidates are expected to either reside within commuting distance of Plano, TX, or be willing to relocate at their own expense prior to their start date. The company does not provide relocation packages, reimbursement for moving expenses, temporary housing, travel allowances, or other relocation‑related support.

Learn more about our mission, values, and culture at monetate.com/careers