Account Manager

AmerisourceBergen Drug Corporation; Pennsylvania; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision care

Parental leave

Training programs

Job summary

Cencora is seeking an Account Manager to cultivate strong relationships with retail pharmacy customers and coordinate across teams to resolve complex issues while maintaining an excellent customer experience. The role is fully remote, offering broad exposure and the chance to influence customer outcomes across the organization.

Responsibilities include onboarding new accounts, handling complex delivery and contractual queries, and driving account growth.

Qualifications

• Experience in account management, customer relationships, sales or healthcare customer-focused roles.
• Strong relationship management and customer service skills.
• Excellent written and verbal communication; ability to present clearly to diverse audiences.
• Strong analytical skills to review data, identify trends and support decisions.
• Strong problem-solving skills with focus on root causes.
• Good organization and time management for multiple priorities.
• Proactive ownership and ability to adapt in a busy remote environment.
• Collaborates effectively across functions to resolve issues.
• Comfortable working independently remotely while staying connected.
• Proficiency with Word, Excel and PowerPoint; healthcare/pharma experience valuable.

Responsibilities

• Act as primary contact for Community Retail pharmacy customers and build trusted relationships.
• Understand customer needs and deliver proactive support to enhance experience.
• Own complex customer and operational issues, identify root causes and coordinate solutions.
• Collaborate with internal teams to resolve delivery, service, account and contract queries.
• Support new account onboarding for smooth transitions.
• Monitor account activity and highlight trends and opportunities.
• Identify opportunities to strengthen relationships and grow accounts.
• Maintain relationships with sales and other teams to ensure joined-up support.
• Manage multiple priorities and keep customers and stakeholders informed.
• Contribute to cross-functional initiatives to improve CX and service delivery.

Skills

Relationship management

Customer service

Written & verbal communication

Analytical skills

Problem solving

Organization & time management

Remote work independence

Cross-functional collaboration

MS Word

MS Excel

MS PowerPoint

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Details

About the Role

We’re looking for an Account Manager to build strong relationships with retail pharmacy customers and help deliver an excellent customer experience. This is a highly customer-facing role where you’ll act as a key point of contact for pharmacy customers, helping them navigate operational challenges and coordinating with teams across the business to find effective solutions. You’ll manage a varied workload, from resolving more complex customer and delivery issues to supporting new account onboarding and identifying opportunities to strengthen customer relationships. Rather than handling routine customer service enquiries, your focus will be on understanding the root cause of more complex issues and bringing the right people together to resolve them. The role is fully remote and offers broad exposure across the organisation, providing the opportunity to build relationships with different teams, develop your understanding of the business and make a visible impact on the customers you support.

Key Responsibilities

• Act as a primary point of contact for Community Retail pharmacy customers, developing strong and trusted working relationships.
• Understand customer needs and provide proactive support to deliver a positive customer experience.
• Take ownership of complex customer and operational issues, identifying root causes and coordinating solutions.
• Work collaboratively with internal teams to resolve delivery, service, account and contractual queries.
• Support customers through the new account onboarding process, helping to ensure a smooth transition.
• Monitor account activity and performance, highlighting themes, challenges and opportunities where appropriate.
• Identify opportunities to strengthen customer relationships and support account growth.
• Maintain effective relationships with sales colleagues, district directors and other teams to ensure customers receive joined-up support.
• Manage multiple customer priorities and cases effectively, keeping customers and internal stakeholders informed.
• Contribute to cross-functional initiatives and projects that improve the customer experience and service delivery.

Skills and Experience Required

• You may have gained these through account management, customer relationship management, sales, healthcare, retail pharmacy or another relevant customer-focused environment.
• You’ll ideally bring: Strong relationship management and customer service skills, with the ability to build effective partnerships with customers and colleagues.
• Excellent written and verbal communication skills, including confidence presenting information clearly to different audiences.
• Strong analytical skills, with the ability to review information, identify trends and patterns, and use insights to understand issues and support effective decision-making.
• Strong problem-solving skills and the ability to look beyond the immediate issue to understand and address its root cause.
• Good organisation and time management, with the ability to balance multiple customers, cases and priorities.
• A proactive approach, taking ownership of issues and following them through to resolution.
• The ability to adapt when priorities change and remain effective in a busy customer-focused environment.
• Strong collaboration skills, particularly when working across different functions to resolve customer issues.
• The ability to work independently in a remote environment while remaining connected with colleagues and customers.
• Confidence using Microsoft Word, Excel and PowerPoint.
• Experience within retail pharmacy, pharmaceutical distribution or healthcare would be valuable, but we also welcome relevant transferable experience from other customer-focused sectors.
• Relevant education, training or equivalent practical experience that has prepared you for the responsibilities of the role.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora.

Full time Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Affiliated Companies Affiliated Companies: AmerisourceBergen Drug Corporation

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.