Account Manager

ADP, Inc.; Parsippany-Troy Hills (NJ); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k) match

Flexible Spending Accounts

Parental Leave

Paid time off

Holidays

Job summary

Agadia in Parsippany, NJ is seeking an Account Manager to serve as the primary client contact for relationships, upsell opportunities, and project coordination. You will articulate solution value to business and technical audiences while partnering with internal teams to ensure seamless delivery and strong customer experience.

The role requires 3–5 years in account management or client services in healthcare tech, knowledge of pharmacy benefits, and the ability to travel up to 4 times per year.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years in account management or client services in healthcare tech, with 2+ years in client-facing role.
• Certified Pharmacy Technician certification or nursing degree with pharmacy experience preferred
• Experience in clinical programs and services such as MTM, Transitional Care, Medication Synchronization, Drug Management Program, Medication Reconciliation, and/or Specialty Pharmacy preferred
• Knowledge of CMS, regulatory and compliance requirements
• Call center or direct patient interaction experience is a plus
• Ability to travel to customer sites on a limited basis (0–4 times per year)

Responsibilities

• Serve as primary contact for assigned client accounts and build strong, long-term relationships.
• Maintain and grow client relationships through ongoing communication, annual reviews, and proactive support.
• Analyze client data to identify opportunities, recommend solutions, and support business growth.
• Gather client requirements and partner with internal technology teams to develop and deliver effective solutions.
• Develop and deliver Professional Services statements of work for client review and approval.
• Provide product guidance, training webinars, and technical information to support client success.
• Act as a client advocate and project manager within Agadia, collaborating across functional teams.
• Support client implementations and help ensure successful delivery within established timelines.
• Support release activities, including reporting, testing, post-production verification, communication, and follow-through.
• Promote the full range of Agadia products and services, and identify additional opportunities to add value.

Skills

Communication

Pharmacy benefits

Utilization mgmt

Problem solving

Communication clarity

Organization

Negotiation

Self-motivated

Education

Bachelor's degree

Management degree

CPT certification

Nursing degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Manager

Parsippany, NJ, US

30+ days ago Requisition ID: 1012

Salary Range: $75,000.00 To $95,000.00 Annually

About Agadia

Agadia specializes in healthcare management technology and provides clients with a suite of utilization management software solutions. Our mission is to improve the quality of care and accelerate the delivery of healthcare services by advancing and automating utilization management processes. Based in Parsippany, New Jersey, with clients across the United States, we are growing and looking for a detail-oriented, self-motivated Account Manager who thrives in a client-facing role and enjoys driving customer success.

Position Overview

The Account Manager is the primary client contact for relationship management, upsell opportunities, change requests, new projects, contract coordination, communication, and client satisfaction. In this role, you will serve as a trusted advisor to clients, articulate solution value to both business and technical audiences, and partner closely with internal technology teams to ensure seamless execution and strong customer experience.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts and build strong, long-term relationships.
• Maintain and grow client relationships through ongoing communication, annual reviews, and proactive support.
• Analyze client data to identify opportunities, recommend solutions, and support business growth.
• Gather client requirements and partner with internal technology teams to develop and deliver effective solutions.
• Develop and deliver Professional Services statements of work for client review and approval.
• Provide product guidance, training webinars, and technical information to support client success.
• Act as a client advocate and project manager within Agadia, collaborating across functional teams.
• Support client implementations and help ensure successful delivery within established timelines.
• Support release activities, including reporting, testing, post-production verification, communication, and follow-through.
• Promote the full range of Agadia products and services, and identify additional opportunities to add value.

Desired Skills

• Strong verbal and written communication skills
• Substantial knowledge of pharmacy benefits, managed care, or utilization management
• Familiarity with utilization management processes, preferably prior authorization across lines of business
• Strong problem-solving, analytical, and business analysis skills with attention to detail
• Ability to explain complex information clearly and simply to a variety of audiences
• Strong execution, organization, flexibility, and follow-through
• Negotiation skills and the ability to manage competing priorities
• Motivated, self-directed, and comfortable working in a collaborative environment

Qualifications

• Bachelor’s degree or equivalent experience
• 3–5 years of relevant experience in account management, client services, healthcare technology, pharmacy operations, or managed care, including at least 2 years in a client-facing or account management role preferred.”
• Management or business degree preferred
• Certified Pharmacy Technician certification or nursing degree with pharmacy experience preferred
• Experience in clinical programs and services such as MTM, Transitional Care, Medication Synchronization, Drug Management Program, Medication Reconciliation, and/or Specialty Pharmacy preferred
• Knowledge of CMS, regulatory, and compliance requirements
• Call center or direct patient interaction experience is a plus
• Ability to travel to customer sites on a limited basis (0–4 times per year)

The listed salary range will vary based on relevant experience, skills, and location.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, Parental Leave, Paid time off, and Holidays

Core Skills

Client Relationship Management, Account Growth, Customer Success, Cross-Functional Collaboration, Solution Consulting, Contract and Statement of Work Coordination, Client Communication, Project Coordination, Problem Solving, Managed Care, Pharmacy Operations, Utilization Management, Prior Authorization, Training and Client Enablement, Attention to Detail

Communicates effectively

Attentively listens to others, provides timely and helpful information, and is effective in a range of professional settings. Gives and receives feedback in a productive, professional manner. Demonstrates excellent oral and written communication skills.

Manages Ambiguity

Operates effectively even when things are uncertain or the way forward is unclear. It is flexible and adaptable to changing business needs.

Manages complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Has strong organizational skills and can manage multiple tasks simultaneously. It pays close attention to detail.

Ensures Accountability

Follows through on commitments and makes sure others do the same. Able to work independently as part of a small team.