Account Manager

LandCare LLC; Ontario (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Team based profit sharing program

401K with 3.5% company match

Company-provided vehicle

Medical, dental, and vision coverage

Paid Time Off Policy + 9 corporate holidays

Formal training and development program

Job summary

LandCare LLC in Ontario, California is seeking an individual for a high-impact role focused on client service and retention. This position involves managing existing relationships, developing new business opportunities, and ensuring exceptional customer satisfaction.

The role offers a base salary range of $70,000 - $90,000+ annually, benefits including profit sharing, 401K match, and comprehensive health coverage.

Qualifications

• Proven ability to drive customer satisfaction and retention.
• Experience in developing new business opportunities.
• Strong communication and organizational skills.

Responsibilities

• Manage client relationships and service retention.
• Identify and develop new business opportunities.
• Promote LandCare's values and quality standards.

Skills

Customer service

Problem-solving

Networking

Leadership

Job description

THE POSITION

This position is a high-impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. This person will manage existing relationships, develop new business opportunities, and identify networking opportunities within the industry.

WHAT YOU WILL BE DOING

Client Service and Retention

• Drive customer satisfaction and retention by understanding the individual needs of our customers and the spaces that bring them joy and peace
• Provide excellent service and communication with a focus on problem-solving
• Promote high standards for customer service, safety, and LandCare's culture
• Provide organizational management, leadership and communication between the client and production team
• Maintain LandCare's Landscape Quality Audit process in conjunction with the Production Manager to identify property maintenance needs and enhancement opportunities
• Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives
• Coordinate between client expectations and production reality to ensure every project reflects our commitment to quality
• Promote sustainable solutions that create landscapes supporting the health of the planet while meeting client needs

New Business Development

• Identify new business opportunities by cultivating and maintaining business relationships with existing customers
• Actively prospect for potential clients and pursue new business relationships through authentic relationship building
• Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare
• Engage with property owners who understand the transformative power of thoughtfully designed outdoor environments that benefit both people and the planet

Professional Development

• Participate in programs that focus on building operational excellence
• Engage in networking and growth opportunities through our Women's Initiative Network
• Join Book Clubs and other learning initiatives that foster continuous professional growth
• Access mentorship and training programs designed to advance your career in meaningful ways

Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members:

• Competitive base salary
• Team based profit sharing program
• 401K for all employees with 3.5% company match
• Company-provided vehicle
• Medical, dental, and vision coverage
• Paid Time Off Policy + 9 corporate holidays
• Formal training and development program

This opportunity has a base range that represents a full-time annual salary of $70,000 - $90,000+ (commensurate with experience).