Account Manager

INW Capstone Nutrition; Ogden (UT); On-site; USD 38,000 - 52,000; Full time

Job summary

INW Capstone Nutrition is seeking a Customer Service Coordinator to support the Sales Team and customers from order entry through shipment. You will monitor POs, coordinate with logistics, and ensure accurate documentation and communication across internal departments.

The role requires 0-2+ years in customer service, proficiency in MS Office, and strong English communication. This position is on-site in a fast-paced warehouse and office environment with opportunities to collaborate

Qualifications

• BS/BA preferred.
• 0-2+ years of customer service experience.
• Proficient in MS Word and Excel (MS Office).
• Must be able to understand, speak, read, and write in English to support customers.
• Familiar with cGMPs and compliant.
• Ability to lift 30 lbs and perform desk/warehouse tasks.
• Able to sit for long periods and work in a fast-paced environment.

Responsibilities

• Process customer purchase orders from entry to shipment, including material tracking and cross-department communication.
• Handle requotes, change orders, packaging specs, and label reviews.
• Coordinate shipping with Logistics and communicate with customers.
• Document customer calls, open orders, and specification reviews.
• Attend internal meetings and huddles; support cross-functional teams.
• Assist accounting with unpaid invoices and reclaimed material costs.

Skills

Customer service

MS Office

Communication

English proficiency

Teamwork

Education

BS/BA preferred

Tools

MS Excel

Job description

Overview:

This position is responsible for supporting our customer and the Sales Team in demonstrating a consistent commitment to customer service. They will monitor customer purchase orders from entry to shipping and communicate as needed with external and internal customers in a fast-paced office and manufacturing floor environment.

Main Duties & Responsibilities

• Demonstrate a commitment to Capstone policy deployment and C.A.R.E model (Communication, Appreciation, Relationships, and Execution)
• Responsible for all duties required to process a customer purchase order (PO) from entry to shipment including material tracking and communication through the entire process. Examples:
• Requotes
• Change Orders (CO)
• Packaging Specifications (CPKG)
• Label review and change process
• Customer Samples
• Customer Product Specifications
• Documentation Requests on Raw Materials and Packaging
• Shipping Coordination between Logistics and Customer
• Arrange, attend, and document customer calls and visits including open order reports (OOR), specification reviews, issue huddles, etc.
• Attend and support internal meetings/huddles.
• Quarterly to weekly meetings and/or email correspondence.
• Established products with annual to semiannual changes to products.
• Customer advocate for both internal and external customer. Relationship management.
• Assist in re-work processing as needed. Coordinate communication between internal departments and customers.
• Support accounting department in resolving unpaid invoices, collection of stranded/obsolete material costs, and miscellaneous fees.
• Other duties as assigned.

Requirements

• BS/BA preferred.
• 0-2+ years of customer service experience.
• Proficient in using MS Office including Word, and Excel.
• Must be able to understand, speak, read, and write in English to support customers and perform the essential function of the job including providing presentations, documents, industry regulations, and other communications.
• Must demonstrate the ability to respectfully communicate, address conflict professionally, collaborate effectively, and maintain confidentiality.
• Be familiar with, and abide by, cGMP’s.
• Possess the ability to develop and maintain a team-centered work environment, have a positive attitude, and present yourself professionally.
• Able to add, subtract, multiply and divide all units of measure using whole numbers, common fractions, and decimals.
• Able to write, deliver and prepare emails, letters, memos, presentations, reports, etc. professionally and accurately.
• Able to lift 30 lbs.
• Able to sit for long periods of time, reach, bend, lift, stand and crouch as needed.
• Able to perform all tasks defined above either with or without accommodation.
• May be asked to travel to customer locations, tradeshows, and events.
• Able to manage multiple projects in a goal driven, fast-paced environment.
• Willingness to accept phone calls during off hours on a company provided cell phone.
• May be asked to support manufacturing during off hours (uncommon).

Work Conditions

Subject to normal warehouse and production environment.

Subject to high noise levels where hearing protection, and all personnel protective equipment (PPE) is required.

Subject to atmospheric conditions such as fumes, odors, powders, dust, and other particles including allergens.

Note: This job description is not intended to be all-inclusive. Salary is dependent upon experience, internal, and external salary conditions. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship