Account Manager

J.D. Power; Northern (KY); Hybrid; USD 70,000 - 80,000; Full time

Job summary

JD Power is seeking an Account Manager to oversee digital advertising campaigns for dealers, clients, and partners. This remote role in the USA reports to the Director of Account Management, focusing on campaign launches, performance monitoring, and strong client relationships to drive growth.

You will coordinate onboarding, gather assets, align client expectations with deliverables, and conduct regular performance reviews with stakeholders.

Qualifications

• Minimum of 5 years of experience in account management or related field.
• Bachelor’s degree in Advertising, Marketing, Business, Communications, or related field (preferred).
• Media or agency experience is a plus.
• Strong analytical and critical thinking abilities.
• Superior attention to detail and urgency in completing tasks.

Responsibilities

• Serve as primary contact for dealers, clients, and partners; oversee digital advertising campaigns.
• Manage day-to-day program execution; coordinate dealer and partner deliverables.
• Ensure timely and accurate campaign launches; monitor performance.
• Foster strong client relationships to support growth and marketing objectives.
• Conduct regular client meetings to review campaign performance and provide strategic recommendations.
• Collaborate with internal departments, external partners, and dealerships for approvals.
• Maintain best-in-class customer service and multi-task across tasks and priorities.
• Troubleshoot issues in applications used for monthly campaigns.

Skills

Account management

Digital marketing

Client relationships

Cross-functional coordination

Data entry

Salesforce

Excel

SharePoint

Education

Bachelor’s degree

Tools

Salesforce

Excel

SharePoint

Job description

Job Description:

Title: Account Manager Location: Remote – USA Reports to: Director, Account Management

The Role:

The Account Manager serves as the primary point of contact for dealers, clients, and partners, overseeing digital advertising campaigns across multiple marketing platforms. This role is responsible for managing day-to-day program execution, coordinating dealer and partner deliverables, ensuring timely and accurate campaign launches, monitoring performance, and fostering strong client relationships that support business growth and marketing objectives. As a key member of the Account Management team, the Account Manager collaborates closely with internal departments, external partners, and dealerships to deliver exceptional service and outstanding campaign results. This position reports directly to the Director of Account Management.

The Impact You Will Have in This Role:

You will strengthen client retention and drive growth by maintaining high levels of customer service and engagement, ensuring dealers see the value in our offerings, and expanding relationships where possible.

What You’ll Be Doing in This Role:

• Dealer communication on a regular basis to implement product delivery and strengthen relationships.
• Work with dealer, partners and internal departments to facilitate the onboarding process for all dealers
• Communicate with dealers to collect assets for their monthly campaigns
• Ensure alignment between client expectations and campaign deliverables
• Understand client business goals, target audiences, and marketing objectives.
• Conduct regular client meetings to review campaign performance and strategic recommendations
• Work with partners, dealers and other third parties for creative and compliance approvals as necessary
• Maintain best in class customer service
• Drive cross functional tasks with all departments
• Request video creatives from the account coordinator team
• Send all content through the quality department and update per their review
• Monitor activities assigned to other departments to ensure progress
• Support the sales team as needed
• Maintain and update information per dealer according to contractual obligations
• Prioritize, multi-task & follow up to assure requests are completed in a timely & accurate manner
• Troubleshooting capabilities to analyze and identify issues within applications used to complete monthly campaign activities.
• Ensure all contractual obligations are met in a timely manner
• Other duties as required by the position

Qualifications of this Role:

• Minimum of 5 years of experience in account management, client services, digital marketing, advertising, agency operations, or a related field, with demonstrated success managing client relationships, coordinating campaigns, and driving cross-functional deliverables.
• Bachelor’s degree in a related field (Advertising, Marketing, Business, Communications, etc.) preferred but not required; equivalent relevant professional experience will be considered.
• Media or agency related experience preferred
• Excellent analytical and critical thinking abilities to resolve complex challenges and find innovative solutions
• Superior attention to detail and sense of urgency in completing tasks
• Strong communications and listening skills
• Ability to work effectively in a high volume and fast paced environment
• Exceptional ability to multi-task and follow through
• Strong Data Entry Skills
• Software experience in Salesforce
• Advanced PC skills including entire Microsoft suite, specifically Excel and SharePoint.

The Hiring Manager says:

The Hiring Manager says:I'm seeking a proactive self-starter with a passion for customer service and data entry, who prides themselves on a high level of accuracy. The ideal candidate will troubleshoot issues, analyze data effectively, and find innovative solutions to challenges ensuring the highest standard is all tasks. This individual takes pride in meeting deadlines, maintaining quality standards, and managing multiple priorities in a fast-paced environment. This position has a starting salary range of $70,000 – $80,000 USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Company Mission

Our mission in the market we serve is clear. To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action.

Our Values

We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday

JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out to [e-mail].

JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world.

JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

To all recruitment agencies: JD Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Welcome to JD Power Careers! JD Power is a proven leader in business-critical data and intelligence to drive auto-related decisions with confidence and clarity. By leveraging unmatched proprietary data, advanced analytics and deep industry expertise, JD Power fuels original equipment manufacturers, retailers, lenders, insurers and partners to enhance their performance. Since 1968, JD Power has delivered incisive guidance and intelligence about customer interactions with brands and products. To learn more about the company, visit JDPower.com.