Account Manager

Rakuten Americas; North Utica (IL); On-site; USD 52,407 - 89,316; Full time

Benefits offered by this job

Health insurance

401(k) matching

PTO

Volunteer time off

Job summary

Rakuten Americas seeks an Account Manager to lead day-to-day execution of marketing programs for a portfolio of brands within the Client Services team. You will design strategies to grow account revenue and coordinate with cross-functional teams across Technology, Marketing, and Sales.

You will manage client relationships, set ambitious KPIs, and deliver strategic recommendations to increase ROI while leveraging Rakuten Advertising tools.

Qualifications

• Measuring results and performance.
• Setting and surpassing KPI targets.
• Analytical and strategic marketing skills.
• Ability to prioritize and strategize based on company goals.
• Creative problem-solving and professional judgment.
• Tech-savvy with Excel and PowerPoint for client reports and analyses.
• Excellent written and oral presentation skills.

Responsibilities

• Oversee program implementation by developing and tracking client project plans.
• Interact with clients daily via phone and email for tactical requests.
• Set, meet, and exceed revenue goals for clients.
• Provide strategic advice to increase each client’s ROI.
• Develop, maintain and extend relationships with your portfolio of clients.
• Organize activities with Client Services and cross-functional teams.

Skills

Analytical marketing

KPI targets

Strategic thinking

Client service

Education

Bachelor’s Degree

Tools

Excel

PowerPoint

Job description

Job Summary

As an Account Manager in the Client Services team, you will manage the day‑to‑day execution of marketing programs for a portfolio of brands and design strategies to grow account revenue. You’ll work with clients across retail, beauty, and luxury goods and coordinate with cross‑functional teams.

Key Responsibilities

• Oversee program implementation by developing and tracking client project plans.
• Interact with clients daily via phone and email for tactical requests.
• Set, meet, and exceed aggressive revenue goals for your clients.
• Provide strategic advice to increase each client’s ROI.
• Develop, maintain and extend relationships with your portfolio of clients.
• Organize activities with the Client Services team and other cross‑functional teams (Technology, Marketing, Sales, etc.).
• Serve as the guru for Rakuten Advertising’s proprietary software and support clients to use available tools and resources.

Minimum Requirements

• Demonstrated success in measuring results.
• Proof of setting and surpassing KPI targets.
• Analytical and strategic marketing skills.
• Ability to prioritize and strategize based on company goals.
• Desire to think creatively, solve problems, and use professional judgment.
• Tech savvy; comfortable using Excel and PowerPoint for client‑facing reports, analysis and presentations.
• Exemplary written and oral presentation skills and talent for presenting.

Qualification Requirements

• Bachelor’s Degree.
• 3+ years of online marketing/direct marketing experience with a focus on client service (plus if you have knowledge of affiliate marketing).

Benefits

Compensation: USD $52,407.00 – $89,316.00 annually. Eligible for discretionary bonus, health, vision, dental insurance, 401(k) matching, PTO, volunteer time off (VTO) and other company benefits.

EEO Statement

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.