Account Manager

Surge; North Carolina; On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Full-time, permanent position

Career growth opportunities

Team-oriented work environment

Direct impact on clients

Job summary

Surge Staffing is seeking an Account Manager in North Carolina to manage and grow strategic customer accounts while developing new business within an assigned territory. The role requires building strong relationships, understanding customer needs, and delivering effective solutions.

You will coordinate order activities, monitor delivery, and collaborate with service, operations, and internal teams to provide outstanding customer service.

Qualifications

• 3–5 years of sales or account management experience.
• Proven ability to build relationships and identify customer needs.
• Strong communication and presentation skills.

Responsibilities

• Develop and maintain relationships with new and existing customers.
• Identify and pursue new business opportunities within a territory.
• Promote and sell industrial products, systems, and services.
• Coordinate account setup, billing, collections follow-up, and orders.
• Monitor delivery commitments and ensure on-time fulfillment.

Skills

Account management

Sales

Customer service

Communication

Organization

Education

Bachelor's degree in Business/Engineering/related field

Tools

MS Office

CRM software

Outlook

Job description

Account Manager

Surge Staffing is seeking a motivated, results-driven Account Manager to join our team. This is a full-time, permanent opportunity for an experienced sales professional who thrives on building customer relationships, identifying new business opportunities, and supporting business growth.

As an Account Manager, you will manage and grow strategic customer accounts while developing new business within an assigned territory. The ideal candidate is a strong relationship-builder with industrial sales experience, excellent communication skills, and a proven ability to identify customer needs and provide effective solutions.

What You’ll Do

• Develop and maintain strong relationships with new and existing customers
• Identify and pursue new business opportunities within an assigned territory
• Promote and sell industrial products, systems, and services
• Develop and execute strategies to support sales and business growth
• Understand customer needs and recommend effective products and solutions
• Research market trends, customer needs, and competitive activity
• Partner with service, operations, and internal teams to provide exceptional customer service
• Coordinate account setup, billing, collections follow-up, and order-related activities
• Monitor delivery commitments and help ensure customer orders are completed accurately and on time
• Analyze account performance and identify opportunities to strengthen customer relationships
• Conduct customer presentations, meetings, and business reviews
• Maintain accurate customer and account information
• Follow all company safety policies and procedures

What We’re Looking For

• 3–5 years of sales + customer service experience
• Proven experience in sales, customer service, business development, or account management
• Strong customer relationship-building and account management skills
• Excellent verbal, written, and presentation skills
• Strong mechanical and technical aptitude
• Ability to understand customer needs and develop effective solutions
• Strong organizational, time-management, and follow-up skills
• Ability to analyze data and develop effective account strategies
• Proficiency with Microsoft Office, including Word, Excel, and Outlook
• Bachelor’s degree in Business, Engineering, or a related field preferred; equivalent experience will be considered
• Valid driver’s license and clean driving record

Why Join Surge Staffing?

• Full-time, permanent position
• Career growth and advancement opportunities
• Dynamic, team-oriented work environment
• Opportunity to build lasting customer relationships
• Opportunity to make a direct impact on clients and business growth
• Be part of a company dedicated to connecting great people with great opportunities

EQUAL OPPORTUNITY EMPLOYER: Surge Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

IND1