Account Manager

Attention; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with company match

Unlimited PTO

Equity-based compensation

Job summary

Attention is hiring an Account Manager to own and grow a book of business, overseeing post-sale onboarding, adoption, renewals, and expansion. You will identify upsell signals, run quarterly business reviews, and partner with customers to demonstrate measurable value from the Attention platform.

You will help shape the account management function from scratch, building processes and a scalable approach as the company scales.

Qualifications

• 3+ years of experience in Account Management or Customer Success at a B2B SaaS company.
• Commercial and customer-obsessed, able to own a number while caring about outcomes.
• Ability to manage a large book of accounts without missing details.

Responsibilities

• Own a book of business: onboarding, adoption, renewals, and expansion.
• Drive retention and expansion: identify risks and upsell opportunities.
• Deliver customer outcomes by mapping Attention's capabilities to use cases and measuring value.
• Lead executive business reviews (QBRs) with champions and economic buyers.

Skills

Account Management

Customer Success

B2B SaaS

Tools

CRM

Job description

At Attention, we're transforming how go-to-market teams operate by turning every customer interaction into structured data, insights, and intelligent action. Our AI agents help organizations execute faster, learn continuously, and make every deal cycle more efficient and predictable.

What makes Attention exciting isn't just the technology, it's the moment and the mission. We're building at the intersection of AI, automation, and the modern revenue stack, redefining how critical work gets done for years to come. This is a rare opportunity to build at an inflection point in both our company and the broader AI ecosystem.

We're scaling quickly with strong product-market fit and support from world-class investors. The work is ambitious, the bar is high, and the opportunity for growth across personal, professional, and financial dimensions is unmatched. Our team is sharp, collaborative, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership from early ideas through long-term outcomes.

If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside a team that raises the bar every day, we'd love for you to build with us.

About the Role

We're hiring an Account Manager to own and manage a book of business. You'll own the post-sale relationship with our customers: driving adoption, identifying expansion opportunities, and turning happy customers into long-term partners.

This is a foundational, career-defining role. You'll help build the account management function from scratch, with the opportunity to grow a team as we scale. You're a sharp, customer-obsessed operator who's equally comfortable running a QBR and digging into usage data to find upsell signals. You care about outcomes, move fast, and thrive in environments where you can take full ownership. No task is too small when it helps customers win.

What you'll do

• Own a book of business: Manage and grow a portfolio of accounts, serving as the primary point of contact post-sale for onboarding, adoption, renewals, and expansion.
• Drive retention and expansion: Proactively identify risks and opportunities across your book, running renewal cycles and upsell and cross-sell opportunities.
• Deliver customer outcomes: Partner with customers to understand their goals, map Attention's capabilities to their use cases, and ensure they're getting measurable value from the platform.
• Run executive business reviews: Lead regular check-ins and QBRs with champions and economic buyers, presenting ROI and aligning on roadmap priorities.
• Build customer stories: Collaborate with marketing to turn customer wins into case studies, testimonials, and references that support new business.
• Serve as the voice of the customer: Synthesize customer feedback, usage patterns, and churn signals to inform product priorities and internal strategy.
• Cross-functional collaboration: Work closely with Sales, FDE's, and Product to ensure seamless handoffs, consistent messaging, and tight alignment on account health.

Who you are

• You have 3+ years of experience in Account Management or Customer Success at a B2B SaaS company.
• You're commercial and customer-obsessed, comfortable owning a number while genuinely caring about customer outcomes.
• You're proactive and organized, able to manage a large book of accounts without letting anything fall through the cracks.
• You move fast, seek clarity, and thrive in ambiguous, high-growth environments where priorities evolve quickly.
• You care about craft and impact, not just output. You take pride in doing great work, even on the small details.
• You're a strong communicator, equally at home in an executive QBR and a technical troubleshooting call with an end user.
• You're excited about building the account management foundation for a company that's changing how sales teams work.

Nice to Haves

• Experience selling or managing accounts in the sales tech space (conversational intelligence, CRM, sales engagement tools).
• Familiarity with the GTM and revenue operations landscape.
• Startup experience. You've built something from zero before.
• Strong analytical skills and comfort working with CRM and usage data to inform account strategy.
• Competitive salary and equity-based compensation
• Employer-paid health and dental insurance
• 401(k) with company match
• Unlimited PTO
• Ability to define your own success and build the account management function from the ground up