Account Manager

Conductor; New York (NY); On-site; USD 95,000 - 110,000; Full time

Job summary

Conductor is seeking an Account Manager to own relationships with our enterprise customers' key stakeholders. You will renew and expand existing accounts, partnering with Customer Success, Professional Services, Sales, Marketing, and Pre‑Sales to drive retention and growth.

The ideal candidate has 5+ years in B2B account management or customer success within an enterprise SaaS environment, strong Salesforce CRM experience, and proven ability to renew contracts while expanding business.

Qualifications

• 5+ years of experience in a B2B Account Management, Sales, or Customer Success role.
• Strong CRM proficiency including Salesforce.
• Knowledge of Digital Marketing.
• Experience in enterprise SaaS.
• Excellent written and verbal communication.
• Ability to travel 10%+.
• Proven ability to drive renewals and growth in accounts.
• Strategic account planning and cross‑functional collaboration.

Responsibilities

• Own accounts and define a vision and business plan to drive net retention.
• Proactively manage pipeline and renewals to meet quarterly targets.
• Understand client needs to drive growth of strategic accounts.
• Identify executive sponsors and align objectives with Conductor’s solutions.
• Advocate for clients across Success, Services, Sales, Marketing and Engineering.
• Convert challenges into opportunities and close expansion deals when possible.
• Convey Conductor’s value to diverse audiences, including C‑level executives.
• Negotiate renewals and expansions; maintain CRM forecasts.
• Maintain knowledge of Conductor products and internal processes.
• Prepare reviews, proposals, and contracts; conduct quarterly account reviews.
• Monitor platform adoption and usage trends.
• Collaborate across teams to share knowledge and improve outcomes.

Skills

Account Management

CRM proficiency

Digital Marketing

Enterprise SaaS

Negotiation

Communication

Cross‑functional collaboration

Travel readiness

Education

BS/BA degree

Tools

Salesforce

G Suite / MS Office

Job description

Conductor is the leading enterprise AEO platform. Today’s top enterprise brands use Conductor to grow authority and visibility in both AI and traditional search engines. From tracking visibility in LLMs to real‑time monitoring of technical site health and scaled AI content creation, Conductor provides a single source of truth that fuels digital growth—all from one platform.

Conductor is a mission‑driven company with a commitment to innovation, customer success, and culture. For Conductor, success is improving the lives of everyone in our orbit—our customers, our customers’ customers, our employee‑owners, and our communities.

We are looking for an Account Manager to own the relationship between Conductor and our enterprise customers’ key stakeholders. In this role, you will be responsible for renewing and growing Conductor’s existing enterprise customers. This position works in partnership with Customer Success, Professional Services, Sales, Marketing, and Pre‑Sales. You must be a high impact individual capable of working cross‑functionally to continuously drive improvements to customers’ success metrics, grow revenue from assigned accounts, ensure exceptional customer experiences, and facilitate knowledge exchange between customers and Conductor team members. Successful candidates must have a strong work ethic and the desire to not only meet net retention targets but to exceed them.

Responsibilities

• Act as the business owner of assigned accounts; define and implement a clear vision and business plan for your accounts to drive net retention
• Proactively manage pipeline and renewals to meet quarterly net retention targets across a set of existing Conductor customers
• Understand and anticipate clients’ business needs to drive the success and growth of accounts
• Identify executive sponsors, establish strategic alignment between customers’ objectives and Conductor’s solutions, and develop a long‑term strategy to address their strategic outcomes and drive results
• Act as an advocate for clients internally while working across many departments to solve problems and achieve results, collaborating with Customer Success, Customer Support, Professional Services and Engineering to ensure an exceptional customer experience
• Assist customers with challenges and problems, converting them into sales opportunities when possible
• Confidently convey Conductor’s value proposition clearly and persuasively to a variety of different audiences, including C‑Level executives
• Negotiate contract renewals and expansion opportunities
• Maintain account and opportunity forecasting within our internal CRM
• Maintain a strong level of knowledge of the complete capabilities of Conductor’s products and of Conductor’s internal operational processes
• Prepare business reviews, proposals, demos, investment summaries, and contracts; completing account reviews quarterly with primary contacts and stakeholders
• Maintain an understanding of assigned customers’ platform adoption and utilization trends
• Work as a team player by contributing, learning, and sharing new knowledge

Required Skills & Abilities

• BS/BA degree desired; or equivalent combination of education and experience
• A minimum of 5 years of experience in a B2B Account Management, Sales, or Customer Success role
• Tech savvy with an agility to learn about our platform, and the ability to “talk the talk” about web‑based technologies
• Strong proficiency working Salesforce or other CRM and sales enablement tools required
• Knowledge of Digital Marketing required
• Prior experience working within an enterprise SaaS organization required
• Demonstrated account planning and account management capability – aligning client strategy and desired outcomes with Conductor’s solutions to drive deep and long‑lasting revenue relationships with clients
• Knowledgeable of industry trends, companies, technology, and displays passion for Digital Marketing
• Outstanding written and verbal communication skills (including presentations), capable of conveying issues clearly, making points concisely and ensuring successful overall communication channels
• Ability to interact and communicate effectively with all levels of management including senior executive level
• Exceptional listening and interpersonal skills with a high degree of approachability
• Strong team player with proven ability to work across many departments to solve problems and achieve results and make sound decisions
• Understanding of complex sales cycles, including discovery, objection handling, proposal building, negotiation, procurement, contract review and closing
• Proficient with standard corporate productivity tools (email, voicemail, MS Office, G suite)
• Organized with a rigorous attention to detail, drive for excellence, and a positive “can‑do” approach
• Baseline presenting and consultative skills with the ability to identify the client’s needs and strategy
• Ability to travel (10%+) to meet clients in order to support account reviews and on‑site efforts to ensure client adoption and use of the Conductor platform
• Proven history of attaining sales/retention targets for enterprise software solutions
• Ability to negotiate and close enterprise level agreements

Compensation

Conductor maintains competitive, performance‑based compensation programs. The NYC base salary range for this role is currently $95,000 – $110,000. In addition to the base salary, this role is also eligible for a variable bonus. This role operates on a 60/40 split. Our OTE range is $160,000 – $180,000.

Conductor LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bringing in diverse perspectives and challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem‑solving, and stronger decision making. All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance. In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.