Account Manager

Clipboard; New Jersey; Hybrid; USD 64,000 - 120,000; Full time

Job summary

A leading healthcare marketplace is looking for an experienced Account Manager to manage partnerships with healthcare facilities. This remote role requires strong communication skills and the ability to travel locally 35–60% of the time. The ideal candidate will be proactive, curious, and able to handle multiple responsibilities. Compensation ranges from $80,000 to $120,000 annually, plus benefits like competitive pay, insurance, and unlimited PTO.

Benefits

Competitive pay

Insurance benefits

401k options

Unlimited PTO

Flexible holidays

Qualifications

• Experience in relationship management is preferred but not required.
• Ability to travel 35–60% of the time to local healthcare facilities.
• Willingness to take initiative and try new things.

Responsibilities

• Own a book of business and address customer issues.
• Build meaningful relationships with healthcare executives.
• Articulate product value to stakeholders.
• Gather customer feedback for product teams.
• Collaborate with internal teams on customer initiatives.

Skills

Excellent verbal and written communication skills

Relationship management

Problem solving

Education

Bachelor's Degree

Job description

Overview

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Clipboard exists to lift people up the socioeconomic ladder by connecting professionals with workplaces through an app-based marketplace, enabling professionals to book on-demand shifts and workplaces to access on-demand talent.

About Clipboard:

Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.

We are looking for your help to keep growing so we can serve more professionals and workplaces.

To learn more about us, take a look at our website here.

About the Role

An indispensable component of Clipboard's marketplace is its healthcare facility customers. The Account Manager ensures the continued success of the partnership between Clipboard and its facility partners, working to deliver an optimal experience at every level of clients’ organizations. The job encompasses being a resource to facilities when issues arise, liaising with corporate-level contacts, and keeping abreast of a litany of important business metrics for each facility.

If you’re an avid problem solver, great communicator, and diligent executor, Clipboard is the place for you to continue growing and honing your skills. You’ll be an awesome resource for our customers while continuing to sharpen your business acumen.

This role is primarily remote, with occasional local travel (about 35–60%) to meet with nearby healthcare facilities.

Responsibilities

• Own a book of business, routinely speaking with assigned accounts, solving issues as they arise, and helping customers stay current on invoices
• Establish credibility and trust with providers and healthcare executives by demonstrating strong business acumen and understanding of clinical workflows in order to build meaningful relationships
• Clearly articulate the value proposition of our products to clinical and non-clinical stakeholders and educate on the products’ workflows
• Capture feedback from prospects on their needs, wants, and pains, and share that feedback with product teams to develop our offering
• Work cross-functionally with different teams internally to execute excellently on various trials and initiatives we perform with existing customers

What will make you successful

• Extreme Ownership: you take responsibility and get things done in a fast-paced startup environment
• Extreme Curiosity: you ask why multiple times to uncover root causes
• Scrappiness: you look for solutions and drive progress
• Fast Paced: you thrive in a rapidly evolving market

Qualifications

• Relationship management experience not required but strongly preferred
• Ability to travel 35–60% of the time to local healthcare facilities (Travel and lodging expenses covered)
• Excellent verbal and written communication skills
• Willingness to try / lack of fear
• Bachelor's Degree
• Do great work that matters for customers who could really use your help
• Competitive pay
• Insurance benefits + 401k options
• Unlimited PTO and flexible holidays

Estimated annual on-target earnings: $80,000 - $120,000 USD, with an estimated base salary range of $64,000 - $100,000 USD. Compensation offers will be based on factors including education, qualifications, certifications, experience, and geographic location.