Account Manager

Torchlight AI; Mississippi; Hybrid; USD 100,000 - 130,000; Full time

Job summary

A leading analytics firm is seeking a Senior Account Manager to drive customer satisfaction and product adoption within defense sectors. This role involves managing relationships with key defense clients and leading account renewal processes. The ideal candidate will have over five years of experience in account management and a strong background in the defense industry, coupled with exceptional leadership and communication skills. Active TS/SCI Clearance is required.

Qualifications

• Minimum of five years in account manager roles in the defense industry.
• Proven ability to grow defense accounts year over year.
• Experience leading teams in a matrixed environment.
• Track record of leadership in the defense sector.

Responsibilities

• Serve as primary relationship owner for DoD customers.
• Lead renewal process for assigned accounts.
• Identify and develop expansion opportunities within accounts.
• Conduct regular business reviews with customers.

Skills

Account management

Leadership

Customer satisfaction

Analytical and strategic thinking

Communication

Negotiation

Remote work effectiveness

Education

Bachelor’s degree in a relevant field

Job description

Overview

The Senior Account Manager at Torchlight is the primary owner of the post-sale relationship with our key defense customers. This role is focused on ensuring customer satisfaction, driving product adoption, securing renewals, and identifying expansion opportunities within our existing defense lines of business. You will serve as the trusted point of contact for Program Managers, Contracting Officers (COs), Contracting Officer's Representatives (CORs), and Prime and sub-contractors.

Responsibilities

• Serve as the primary relationship owner for a portfolio of DoD customers, ensuring high levels of satisfaction and retention.
• Lead the renewal process for all assigned accounts, from forecasting to negotiation and closing.
• Proactively identify and develop expansion opportunities (upsell/cross-sell) within your accounts.
• Manage day-to-day subcontract activities, ensuring compliance and effective service delivery.
• Conduct regular business reviews with customers to showcase value and align on future goals.
• Act as the customer's advocate internally, relaying feedback to Product and Engineering teams.
• Maintain accurate customer data, forecasts, and activity tracking in the CRM.

Qualifications Required

• Minimum of five (5) years of experience in account manager roles within the defense industry.
• Proven ability to grow defense accounts year over year.
• 5+ years’ demonstrated strong leadership experience leading teams in a matrixed environment.
• Proven track record of leadership in the defense sector, demonstrating expertise in driving growth and expansion.
• In-depth understanding of the defense industry landscape, including knowledge of key players, trends, and opportunities.
• Strong analytical and strategic thinking skills, with the ability to architect complex renewals and expansion efforts.
• Exceptional communication and negotiation abilities, with a talent for building and nurturing strategic relationships.
• Demonstrated ability to work effectively in a remote work environment.

Education & Certifications

• Bachelor’s degree in a relevant field. An advanced degree (MBA, etc.) is a plus.

Security Clearance

Active TS/SCI Clearance required, CI Poly (a plus).

About Torchlight

Torchlight Analytics LLC provides Behavior Based Insights to decision-makers in government and corporate organizations to uncover emerging threats and new opportunities.

Tor chlight is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other protected class. U.S. Citizenship is required for positions requiring government security clearance and for certain other restricted positions.