Account Manager

Allied Universal; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, basic life,AD

Enrollment in 401(k) plan

Eight paid holidays, five sick days, &

Job summary

Allied Universal in Miami is seeking an Account Manager to lead daily security operations and guide a team of security officers and supervisors to deliver exceptional service.

You will drive scheduling, client relations, and incident response while ensuring safety, compliance, and high-quality protection for people and property. This role emphasizes leadership, strategic thinking, and operational excellence.

Qualifications

• High school diploma or equivalent required.
• 2+ years in security management or operations.
• Ability to lead teams and build client relationships.
• Proficiency with Microsoft Office and web apps.
• Knowledge of emergency preparedness and security protocols.
• Ability to make independent decisions and resolve conflicts.
• Strong cost management and scheduling skills.

Responsibilities

• Manage scheduling using AI-powered technology to meet contract hours and minimize unbilled overtime.
• Lead, coach, and develop security officers and supervisors; oversee payroll and employee relations.
• Enhance client relationships as the primary contact ensuring high-quality service.
• Respond to security incidents and emergencies coordinating with clients and internal teams.
• Oversee training, safety, and site standards; manage inventory of uniforms and equipment.

Skills

Security management

Team leadership

Client relationship building

Emergency preparedness

Risk assessments

Decision making

Microsoft Office

Communication skills

Cost control

Scheduling / operational excellence

Education

College degree in Business Administration or law enforcement-related field

ASIS CPP certification

Public safety academy graduate

Tools

CCTV

Access control systems

Badge administration

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

About the Role

Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well‑being of the people and places you protect. You will lead from the front - guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Why Join Allied Universal?

• Career Growth: Opportunities to advance within a global leader in security services
• Impactful Work: Play a vital role in protecting people, property, and businesses
• Supportive Team: Work with caring professionals dedicated to safety and excellence

RESPONSIBILITIES:

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime
• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations
• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property
• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams
• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• College degree in Business Administration or a law enforcement-related field
• Law enforcement, military, and/or contract or proprietary security services, or facility management experience
• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
• Previous payroll, billing, or scheduling experience
• Aptitude with security systems: CCTV, access control, and badge administration
• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Florida State Security Agency License No. B8500287

Allied Universal® is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.