Associate Account Manager

Mitel; Los Angeles (CA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan

Sales incentive program

Paid time off

Job summary

Mitel is seeking a Named Account Manager for Hospitality sales in the United States. You will manage existing accounts and pursue new logo opportunities, selling Mitel's UC and contact center solutions directly and via partners.

You will build strategic relationships, craft proposals, and lead negotiations to meet revenue targets. You will collaborate with cross-functional teams to tailor demonstrations, forecast performance, and drive business value for hospitality clients.

Qualifications

• Experience in consulting technology sales with a focus on Unified Communications and Contact Center solutions.
• Experience selling to the Hospitality vertical is a plus.
• Knowledge of Cloud computing, VMware and Data Centers is a plus.
• Proven track record of meeting or exceeding sales targets using a consultative approach.

Responsibilities

• Develop and maintain relationships with existing clients and be the primary contact for account matters.
• Generate Hospitality business opportunities and manage the sales process through to close.
• Collaborate with partners for prospecting within named accounts and engage channel partners.
• Support deal structuring and pricing with business-value analysis; negotiate prices for proposals.
• Ensure high levels of customer satisfaction by delivering value and addressing issues promptly.
• Use consultative selling to understand client needs and propose tailored solutions.
• Work with cross-functional teams to develop sales plans and drive revenue growth.
• Conduct discovery sessions to uncover pain points and business objectives.

Skills

Consultative sales

Account planning

Negotiation

CRM proficiency

Communication skills

Team collaboration

Education

Bachelor's degree preferred

Tools

CRM software

Job description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Overview

We are seeking a dynamic and results-driven Named Account Manager to join our Team! The Account Manager, Hospitality Sales, is responsible for prospecting and managing a list of assigned existing accounts as well as prospecting for new logo opportunities within the region. The NAM will be responsible for selling the company’s products both direct and through channel partners, within United States. The ideal candidate will possess a proven track record in consultative sales, with skills for cultivating relationships and bringing in new business opportunities.

Responsibilities

• Develop and maintain strong relationships with existing clients, serving as the primary point of contact for all account-related matters.
• Generating Hospitality business opportunities and managing the sales process through to closure of the sale.
• Collaborates with partners for prospecting within named accounts, leveraging partner engagement.
• Support deal structure and pricing with business-value analysis and negotiate prices for proactive bids and proposals.
• Ensure high levels of customer satisfaction by consistently delivering value, exceeding expectations, and promptly addressing any issues or concerns that may arise.
• Excellent written and oral communication skills, selling and negotiation skills, and time management skills.
• Utilize a consultative sales approach to understand clients' needs and recommend tailored solutions that address their unique challenges.
• Collaborate with cross-functional teams to develop and implement strategic sales plans to achieve targets and drive revenue growth.
• Conduct in-depth discovery sessions with potential clients to uncover pain points and business objectives.
• Customize product presentations and demonstrations to showcase how our technology solutions can solve clients' specific problems.
• Provide timely and accurate sales forecast and reports to management, outlining performance metrics and key achievements.
• Continuously strive to exceed sales targets and contribute to the overall success of the sales team.

Requirements

• Bachelor's degree preferred; or high school diploma plus experience in lieu of degree
• Experience in consultative technology sales, with a focus on Unified Communications and Consultative Contact Center solutions.
• Experience selling into the Hospitality vertical is a plus
• Knowledge of Cloud computing, VMware and Data Centers is a required asset.
• Knowledge or experience with competitive solutions including Ring Central, 8x8, Cisco, Avaya, Zoom, Dialpad and others a plus.
• Creative with business planning and implementing sales initiatives.
• Possesses strong Account planning skills.
• Proven track record of meeting or exceeding sales targets and quotas using a consultative approach.
• Strong negotiation and communication skills, with the ability to build rapport and influence key stakeholders.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
• Proficiency in CRM software and other sales tools for pipeline management and reporting.
• Ability to work independently and as part of a collaborative team environment.

Additional Job Description

Exact compensation may vary based on skills, experience, location, market data, and existing team equity.

Base Pay range in United States: $40,000 - $45,000. This position is eligible to participate in a sales incentive program.

50% / 50%

Mitel offers a comprehensive benefit program which includes affordable Medical, Dental, Vision, Life and Disability Insurance, Matching 401(k) plan, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.

At this time, we are not offering sponsorship for US work authorization for any new job applicants.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance.

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.

The Aff…