Account Manager

Colonial Group; Lombard (IL); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical plans with FSA/HSA

Dental & Vision insurance

401(k) with company match

Paid time off

Job summary

Odyssey Logistics in Lombard, IL is seeking an Account Manager to maintain quality control in operations, build trusted customer relationships, and deliver efficient shipments from pickup to delivery.

You will coordinate with internal teams, develop SOPs, analyze performance, and prepare regular reports while leveraging Excel and other transportation tools. Requires 3+ years in logistics and strong communication.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Strong communication skills, both written and verbal.
• 3+ years of transportation experience in a similar role; intermodal/rail preferred.

Responsibilities

• Maintain quality control in operations and ensure service expectations are met.
• Manage customer accounts and coordinate daily shipments for on-time fulfillment.
• Develop SOPs with internal stakeholders and prepare regular performance reports.

Skills

Customer relationship management

Communication skills

Excel proficiency

Time management

MS Office

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

Excel

Transportation reporting tools

Job description

Account Manager

Lombard, IL

About Odyssey Logistics

Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world.

Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term partnership.

What Sets Us Apart:

Our work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action.

Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other.

At Odyssey, you are not just part of a company; you are part of building what comes next.

The Role:

Work Model: Onsite/Hybrid

Work Schedule: Monday - Friday, Standard Business Hours

Travel Requirements: Yes; minimal local travel to other Odyssey offices may occasionally be required

Supervisory Responsibilities: No

Reports to: Sr. VP, Intermodal

*All applicants must be currently authorized to work in the United States. No relocation allowance will be considered unless specifically addressed.

Summary / Primary Role:

The Account Manager is responsible for maintaining quality control in operations. The primary responsibility is to emit confidence in our service and satisfy our valued customers. The Account Manager will strive to not only meet but exceed the expectations on service, communication, and relationship management. The Account Manager oversees customer accounts and will be accountable for the direction of operational performance, shipment profitability, and developing operational enhancements while taking responsibility for all aspects of each shipment from the point of pickup to final delivery.

What You'll Do:

• Customer relationship management serving as the primary point of contact
• Clearly understand the customers business requirements, objectives, and expectations
• Oversee and coordinate daily shipments to ensure accurate and timely fulfillment
• Coordinate with internal stakeholders to develop customer and operational SOPs
• Ensure all customer expectations are met and exceeded
• Identify opportunities for account expansions and cross selling throughout the entire Odyssey portfolio of services
• Optimize transportation costs and routings to lower costs and enhance service
• Collaborate with commercial leads to manage all new customer and lane onboardings
• Develop and provide daily, weekly, monthly, and ad hoc reports

What You Bring:

• High School Diploma or GED required; college degree preferred
• At least 3 years of transportation experience in a similar role; intermodal and/or rail experience is preferred
• Strong interpersonal and communication skills, both verbal and written
• High level of proficiency with Microsoft Office products, specifically Excel
• Familiarity with transportation operations reporting tools preferred
• Proven ability to work in a fast-paced environment
• Good attention to detail
• Highly motivated with ability to multi-task and manage time effectively

Compensation & Schedule Details:

Base Pay Range: $75,000 to $90,000/year

Bonus Eligible: Yes

Commission Eligible: No

As required by applicable Pay Transparency laws, Odyssey provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be lower or higher in different markets.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Benefits:

We offer a comprehensive and competitive compensation and benefits package, including:

• A choice of medical plans with FSA and HSA options
• Dental Insurance
• Vision Insurance
• Company-paid Life and Disability Insurance
• 401(k) Plan with Company Match
• Paid Time Off (PTO) and Company Holidays
• Employee Assistance Program
• Company Health & Wellness Program
• Discounts with Preferred Vendors

At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law.

Visit us at: www.OdysseyLogistics.com/careers