Account Manager

GALLS Inc.; Lexington (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

GALLS Inc. in Lexington, KY seeks a Territory Account Manager to oversee a defined region, build customer relationships, and work with PHNX Regional Account Managers to support key accounts.

You will manage orders, understand requirements, provide on-site demonstrations and product support, and forecast market needs while coordinating with PHNX Operations and vendors.

Qualifications

• Must be proficient with Excel and Word, including importing and uploading files and photos.
• Advanced understanding of Brightpearl Software.
• Ability to cooperate and get along with others.
• Strong communication and time management skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Serve as the primary interface with the customer.
• Understand Customer Requirements including timelines, budgets, and specifications.
• Provide on-site services to include demonstrations, sizing, consultative support.
• Carry forth Product Knowledge, industry knowledge, and best practices.
• Develop an order monitoring process and track critical orders.
• Convey Customer needs to PHNX Operations team and coordinate with vendors.
• Forecasting and conveying Customer Requirements.
• Facilitate Customer/Vendor meetings on tactical and strategic levels.

Skills

Excel

Word

Communication

Time management

Detail-oriented

Organization

Teamwork

Tools

Brightpearl

Job description

Job Summary

Oversee a given territory, managing Customer relationships and PHNX Regional Account Managers who team with you to support those customer relationship

Key Responsibilities and Duties

Customer Relationships

• Serve as the primary interface with the customer
• Understand Customer Requirements to include
  • Timelines
  • Budgets
  • Specifications
  • Seasonal buying patterns
• Provide on-site services to include
  • Demonstrations
  • Sizing
  • Consultative support
  • Carry forth Product Knowledge, industry knowledge, and like customer best practices
  • Understand and convey Industry Trends
  • Build and maintain interpersonal relationships at multiple rank levels
• Accept and process orders
  • Add customer information/records
  • Properly and accurately enter order detail
  • Have intimate knowledge
  • Develop an order monitoring process
    • Ability to track critical and important orders
  • Effectively convey Customer needs to PHNX Operations team
• Dynamic Problem Solver
  • Identify and resolve unique customer problems and requirements
• Convey to Customer Vendor capabilities and Limitations
• Forecasting
• Convey Customer Requirements
• Facilitate Customer/Vendor meetings on tactical and strategic level

Understand your Market dynamics

• Understand pricing dynamics of your marketplace
• Understand your competitors
• Maintain ongoing knowledge of local, state, specialty group ,and federal grants

Vehicle

• Maintain vehicle
• Be responsible for use of Company Credit Card

Qualifications

• Must be proficient at Excel, Word, and uploading/downloading files and photographs
• Must have advanced understanding of Brightpearl Software
• An ability to cooperate and get along with others
• Strong communication and time management skills
• Strong attention to detail and organizational skills