Account Manager

Mosai; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Mosai is seeking an Account Manager to own a high-volume portfolio, focusing on renewals, retention, and expansion across SMB accounts within the healthcare technology space.

The role emphasizes cross-sell opportunities, proactive prospecting, and close collaboration with Customer Success. Strong communication and consistent quota attainment are required, with travel to client sites as needed.

Qualifications

• 3–7+ years in account management or sales in SaaS, healthcare technology, or related industries.
• Experience managing high-volume account portfolios.
• Strong organizational and prioritization skills.
• Experience selling into home-based healthcare or health tech is strongly preferred.
• Strong financial and value-based selling skills.
• Strong communication skills.
• Consistent quota attainment.

Responsibilities

• Manage renewals and expansion across portfolio of SMB accounts.
• Drive cross-sell opportunities across Mosai solutions.
• Proactively prospect and build pipeline within existing Mosai accounts.
• Monitor adoption and identify risk and expansion signals.
• Maintain accurate forecasts and pipeline.
• Develop and execute account plans and growth strategy.
• Maintain and expand executive relationships.
• Partner closely with Customer Success to align on value and adoption.
• Coordinate with internal roles as needed.
• All other job-related duties as assigned.

Skills

Account management

SaaS sales

Healthcare tech

Forecasting

Pipeline management

Communication

Quota attainment

Tools

CRM (e.g., Salesforce)

Job description

About Mosai

Mosai™ is the intelligent care coordination platform that brings together the fragmented pieces of healthcare into a clear, connected picture. Like a mosaic, our platform unites data, people, and processes so providers can make better decisions, coordinate care in real time, and deliver improved outcomes. With Mosai, home-based care organizations can thrive in value-based care while giving every patient the right care, in the right place, at the right time. Learn more at https://www.mosai.com/

Position Summary

The Account Manager owns a high-volume portfolio and is responsible for renewals, retention, and expansion through efficient, repeatable motions.

Job Duties:

• Manage renewals and expansion across portfolio of Small and Medium-sized Business, or SMB, accounts
• Drive cross-sell opportunities across Mosai solutions
• Proactively prospect and build pipeline within existing Mosai accounts
• Monitor adoption and identify risk and expansion signals
• Maintain accurate forecasts and pipeline
• Develop and execute account plans and growth strategy
• Maintain and expand executive relationships
• Partner closely with Customer Success to align on value and adoption
• Coordinate with internal roles as needed
• All other job-related duties as assigned.

Minimum Requirements

• 3-7+ years in account management or sales in SaaS, healthcare technology, or related industries
• Experience managing high-volume account portfolios
• Strong organizational and prioritization skills
• Experience selling into home-based healthcare, the broader healthcare industry, or health technology organizations is strongly preferred
• Strong financial and value-based selling skills
• Strong communication skills
• Consistent quota attainment

Work Environment

• This role is preferred to be based in Nashville or Jacksonville, near Mosai's offices. Quarterly travel is required for sales team meetings and trainings.
• Travel required to clients, conferences, and prospects as needed.

Physical Demands of Our Work Environment

• This position uses a computer and other office equipment as needed to perform duties. The in-office noise level in the work environment is typical of that of an office. Frequent interruptions may be encountered throughout the workday.
• The employee is required to either stand or sit, talk and hear frequently required to use repetitive keying or hand motions.
• The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mosai is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status, If you are unable to submit an application because of a incompatible assistive technology or disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.

Mosai is an E-verify employer. Your eligibility to work in the United States will be verified through the E-verify system if you apply and are selected for a position.