Account Manager

Hydrolec Inc.

Jacksonville (FL)

On-site

USD 70,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Health, dental & vision

401(k) match

Maternity & paternity leave

Accident insurance & life insurance

Monthly employee lunch

On-site fitness room

Job summary

Hydrolec is seeking an Account Manager to join our field-focused team in Jacksonville, FL. You will visit customer facilities, build deep relationships, and act as the trusted partner in their operations, bridging sales, engineering, and production to keep projects moving smoothly.

You will own 25–40% travel, manage 20+ accounts with a focus on retention and growth, and communicate effectively from shop floor to C-suite.

Qualifications

3–5 years in relationship-focused B2B account management, ideally in manufacturing or industrial products.
Track record retaining and growing 20+ accounts through depth, not volume.
Comfortable with 25–40% travel including regular on-site visits.
Technical enough to converse with a customer’s engineering team.
Excellent communication from shop floor to C-suite.
Genuine comfort in industrial environments.

Responsibilities

Own 25–40% travel with on-site customer visits to build trust and gather insights.
Manage 20+ accounts focusing on retention and growth through deep relationships.
Coordinate across Engineering, Production and Operations to solve problems.
Drive commercial health of the portfolio and long-term value for customers.
Foster referrals and act as Hydrolec’s trusted partner in customers' ecosystems.

Skills

Relationship management

Travel readiness

Technical communication

Industrial experience

Communication across levels

Job description

Account Manager — Hydrolec | Reports to: VP of Customer Experience

Our customers don't think of us as a vendor. They think of us as part of their team. Some of them include us in their own customer support chain. This role exists to make that level of trust the standard — not the exception.

Hydrolec has been building precision-engineered hydraulic power units for OEM manufacturers since 1985. Our customers build equipment and depend on our power units as a critical sub-assembly. That means their customers are counting on us too. The relationships that sustain this business were built by people who showed up, understood the customer's world, and made themselves irreplaceable through trust — not contracts.

This is not an order-processing role or an inside sales role. You will be on the road, in your customers' facilities, learning their business, meeting their teams, and becoming the person they call first.

What You Will Own

25–35 accounts across strategic and growth customer base — deep, personal, consistent relationships
On-site customer visits — regular, not just when there's a problem; showing up when it's calm is how trust gets built
Customer advocacy inside Hydrolec — coordinating across Engineering, Production, and Operations to solve problems
Commercial health of the portfolio — retention and growth, measured annually, not on individual transactions
Referral awareness — not chasing introductions, but building relationships where they occasionally happen on their own
Industry knowledge — understanding your customers' markets, pressures, and competitive dynamics

Competencies We Cannot Teach

Genuine curiosity about other people's businesses — you want to understand how your customer makes money
Relationship depth over breadth — 30 customers deeply beats 100 superficially
Obsessive follow-through — when you say it, it happens; no reminders needed
Calm confidence under pressure — upset customer = more focused, more empathetic, more solution-oriented
Internal influence without authority — Engineering and Production prioritize for you because they trust your judgment
Comfort on the road and on the floor — factories, production lines, shop lunches over conference rooms
Honest when it's hard — truth to the customer and truth to Hydrolec, even when neither wants to hear it

What Success Looks Like After 12 Months

Zero preventable customer losses — the non-negotiable floor
Every account visited on-site at least once; strategic accounts quarterly or more
Year-over-year portfolio revenue growth through deepening relationships, not pushing product
Relationships deep enough that referrals become possible — rare in our industry, extraordinary when they happen
Customers call you first for escalations, opportunities, and strategic questions — because you've earned it
Internal teams trust you as a reliable, organized partner
The CSM/AM partnership is seamless — one Hydrolec experience, not two overlapping roles

How This Role Partners with and Leads Our Customer Success Manager

Account Manager (you) = the relationship: deep customer knowledge, on-site visits, strategic conversations, escalation ownership, commercial health of the account.

You work in close partnership — they keep the engine running, you keep the relationship deepening.

Our Core Values

Family First — Genuine investment, honest communication, the courage to have hard conversations. You are the customer's advocate and Hydrolec's honest voice. Both. Always.

Sky's the Limit — Find creative paths forward, not reasons why something can't happen.

All Hands on Deck — When a customer has an issue, you own it through to resolution. Not when someone starts working on it — when the customer confirms it's resolved.

Compensation

Referrals recognized with a standalone bonus when they happen — rare in our industry, extraordinary when they do. No per-order commission — ever.

Threshold Qualifications

3–5 years in relationship-focused B2B account management, ideally in manufacturing or industrial products
Track record retaining and growing 20+ accounts through depth, not volume
Comfortable with 25–40% travel including regular on-site customer visits
Technical enough to hold a conversation with a customer's engineering team — curiosity matters more than credentials
Exceptional communication from shop floor to C-suite
Genuine comfort in industrial environments

What This Role Is Not

Not inside sales. Not a T&E expense account with a title. Not a quota-crushing leaderboard role. Not order processing. Hybrid when not traveling — on-site at HQ is the default because that's where Production, Engineering, and the CSM are. If your identity is tied to closing deals under quarterly pressure, this isn't the right fit. If your identity is tied to being the person customers trust most, keep reading.