Account Manager

Rent A Center; Grand Haven (MI); On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life & disability coverage

401(k) with company match

Flex Spending & Health SavingsAccounts

Voluntary insurance options

Job summary

Rent-A-Center in Grand Haven, MI is seeking an Account Manager to drive rental account performance and deliver exceptional service. The role includes managing an assigned portfolio, completing deliveries and pickups, and building strong customer relationships.

You will conduct early-stage collections, support sales growth, and ensure showroom and vehicle standards are met while adhering to safety and operational guidelines. This is a full-time, in-store position with growth potential.

Qualifications

• High school diploma or equivalent.
• At least 18 years of age.
• Valid driver’s license with good driving record.
• Strong communication and customer service skills.

Responsibilities

• Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships.
• Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards.
• Maintain account health and secure payment commitments utilizing account management tools.
• Complete assigned routes for deliveries, pickups, and account follow-ups.
• Deliver white-glove customer service in-store, over the phone, and in customers’ homes.
• Contribute to sales growth and generate new rental agreements.
• Safely transport, install, and handle merchandise.
• Maintain showroom standards and company vehicles.
• Adhere to all company safety and operational guidelines.

Skills

Strong communication and customer

Education

High school diploma or equivalent

Job description

Ready to do your best work?Interested in a minimum starting hourly rate of $14.45 per hour - $17.00 per hour ?Why should I apply in just a few clicks?Position SummaryIf you’re looking for a career with unmatched earning potential you’ve come to the right place, 99% of our Store Managers, District Managers and Regional Vice Presidents were promoted from within and started in the Account Manager position. This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and pickups, maintaining store standards, and conducting early-stage collections. This role supports sales growth and account health by building strong customer relationships while adhering to the RAC mission statement and core values.Key Responsibilities· Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships· Conduct early-stage collections (1–6 days past due) and meet daily/weekly collection standards· Maintain account health and secure payment commitments utilizing account management tools· Complete assigned routes for deliveries, pickups, and account follow-ups· Deliver white-glove customer service in-store, over the phone, and in customers’ homes· Contribute to sales growth and generate new rental agreements· Safely transport, install, and handle merchandise· Maintain showroom standards and company vehicles· Adhere to all company safety and operational guidelinesQualifications· High school diploma or equivalent· At least 18 years of age· Valid driver’s license with good driving record· Strong communication and customer service skillsPhysical Requirements· Ability to lift and move heavy merchandise· Ability to drive a box truck· Standing and driving for extended periods of timeSchedule & Work Environment· Full-time, Monday–Saturday· Sundays off plus one weekday off· Physically active role requiring lifting, bending, and standingBenefits· Rapid growth and advancement opportunities· Weekly pay· Paid time off· Medical, dental, vision, life & disability insurance· Industry leading 401(k) with company match· Flexible Spending & Health Savings Accounts· Supplemental and voluntary insurance optionsEqual Opportunity EmployerRent-A-Center is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.