Account Manager

PHOS Creative; Gainesville (FL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A strategic marketing agency in Gainesville, FL is seeking an Account Manager to facilitate communication between clients and internal teams. The ideal candidate will have at least 3 years of experience in account management, strong communication skills, and a passion for client relationships. This position offers a hybrid work schedule with a strong focus on strategic execution and client satisfaction.

Qualifications

• Minimum of 3 years of experience in account management/project management.
• Strong communication skills, the ability to warmly speak to others and invest in relationships.
• Passion for driving results and innovation.

Responsibilities

• Serve as the client's primary point of contact, providing clear communication.
• Display strong interpersonal skills to maintain and strengthen client relationships.
• Oversee internal teams and hold them accountable to deadlines.

Skills

Account management

Project management

Communication skills

Client relationship building

Education

Bachelor's degree in marketing, advertising, or business

Job description

PHOS Creative is an award-winning strategic agency that focuses on four core competencies: strategic consulting, branding, web design and development, and digital marketing. A strategy-first digital marketing agency headquartered in Florida, PHOS employs 25 team members and serves clients in 20 states.

The growth, work, and culture of the agency have been highlighted in the Inc. 5000, Gator100, the American Advertising Federation, and Florida Trend’s Best Companies To Work For. We’ve worked with B2B and B2C organizations in various industries including government, non-profit, education, manufacturing, engineering, service, and retail.

Our Mission | Our Daily Passion

To cultivate true flourishing in people and organizations while reflecting the love of Jesus to the world.

Our Vision | Our Hoped-For Future

Our ten-year target is to launch one hundred care centers across the world that don’t exist right now by 2030.

Position Overview

PHOS is seeking an Account Manager to act as a key liaison between our clients and internal teams. This person will be responsible for ensuring smooth communication, fostering trust, and delivering exceptional marketing solutions that exceed expectations.

This role involves strategic planning and overseeing the execution of marketing deliverables while building and nurturing strong client relationships.

The primary responsibility of this role is to equip our team to execute the best strategies outlined by a client’s scope of work while achieving harmony between PHOS and the client. This balance drives results, prevents scope creep, and turns clients into raving fans. With a focus on strategic execution, you’ll leverage strong interpersonal skills, project management coordination, and collaboration to champion client outcomes.

A passion for strategy and personal relationships.

Key Performance Indicators

The key performance indicators (KPIs) of the Account Manager revolve around five core metrics areas:

• Client Satisfaction & Retention: Our goal is to deliver as much value as we can to every client we serve while maintaining a healthy margin for the sake of our mission. As an Account Manager, you will be an advocate for your clients, ensuring that they are satisfied with PHOS.
• Profitability & Efficiency: While you protect client retention, you are also equally committed to serving clients profitably and efficiently, as outlined by their scopes-of-work. You are responsible for planning and executing within your allocated time and resources.
• Client Growth: Client growth is two-fold. You are responsible for helping the team reach client goals through excellent work. You are also responsible for helping client relationships grow with expanded engagements or upsell opportunities.
• Innovation & Creativity: Because you are an integral piece of the client-agency relationship, you should possess an innovative spirit. This should be reflected in how you approach complex issues and dream up new solutions for clients.
• Digital Marketing Knowledge: Because you will serve as an extension of the marketing team, you should be able to understand marketing concepts and how to educate clients on the strategies we are recommending.

Travel: Required as Necessary (Quarterly Planning Sessions, Quarterly Vision Meetings, Annual Planning Sessions)

Expectations of the Account Manager

The Account Manager’s time will be spent as follows:

• Be accountable for formulating and advocating for the larger marketing strategy for each client, ensuring all deliverables align with their goals. This will be done collaboratively with Team Leads and/or the subject matter experts on the accounts.
• Display strong interpersonal skills by being approachable, outwardly social, and skilled at active listening to maintain and strengthen client relationships.
• Serve as the client’s primary point of contact, providing clear, timely, and warm communication while addressing concerns and resolving issues proactively.
• Proactively identify client needs, ask insightful questions to clarify objectives, and offer solutions that exceed expectations, ensuring high satisfaction.
• Work closely with subject matter experts (SMEs), knowing when to involve them to bring specialized knowledge into client conversations and demonstrate the agency’s depth.
• Hold internal teams accountable to deadlines, expectations, and scope-of-work deliverables. Build and assign detailed plans to ensure tasks are completed on time and accurately.
• Identify opportunities to improve workflows, streamline communication, and implement tools or technologies that enhance team efficiency and client outcomes.
• Serve as a trusted consultant for clients, advocating for strategies and solutions recommended by the team while maintaining a deep understanding of client goals.
• Cast vision for new opportunities, tools, or systems that will enhance client relationships and utilize resources wisely.
• Support the sales team during client onboarding, ensuring a seamless transition, and identifying upselling or cross-selling opportunities to expand client partnerships.
• Stay updated on the latest digital marketing trends, tools, and best practices to provide informed recommendations and strategic insights.
• Maximize profitability by identifying cost-saving opportunities, optimizing resource allocation, and balancing client satisfaction with operational efficiency.
• Protect a culture of collaboration by working effectively with diverse team members, fostering teamwork, and uniting efforts toward common goals.
• Oversee and implement 90-day excellence plans to strengthen client relationships, address challenges proactively, and drive continuous improvement.
• Represent the agency at industry events, conferences, and networking opportunities to build relationships and promote the agency’s services.

Key Intangible Characteristics of the Ideal Candidate

Vision for “Why”

This team member understands PHOS’ purpose and believes in our mission. It guides this person’s decision-making and unites their team’s efforts toward a common objective.

Warm Competence

Strategic Thinker

Client Advocate

Ownership Mentality

Obsessive Positivity

Preferred Experience of the Account Manager

• Minimum of 3 years of experience in account management/project management.
• Deep understanding of how agency partnerships work.
• Possesses strong communication skills, the ability to warmly speak to others and invest in relationships.
• Has a passion for driving results, fostering innovation, and contributing to a culture of continuous improvement within the team.
• Bachelor’s or associate’s degree in marketing, advertising, business, or relevant fields.

Remote Work

We currently operate in a hybrid work schedule, coming physically into the office two days per week and working completely remotely three days per week. We’re looking for someone in or around Gainesville, FL, who has the flexibility to come in for client meetings and team activities.

Diversity & Inclusion at PHOS Creative

Our dedication to diversity and inclusion is grounded in our mission to be a place that team members never want to leave and to exemplify the love of Jesus Christ. Discrimination is not loving and is, therefore, anti-missional for PHOS. We in no way discriminate on the basis of race, religion, sexual orientation, or gender identity for purposes of employment opportunities, continued employment, employee benefits, job security, or promotion. Doing so our reason for existing. We want you here.