Account Manager

6th Ave Storytelling LLC; Fort Worth (TX); On-site; USD 75,000 - 85,000; Full time

Job summary

6th Ave Storytelling LLC in Fort Worth, TX is hiring an Account Manager who will drive client narratives across their lifecycle. You will manage onboarding, contracts, and cross-functional workflows with our Creative Studio to deliver compelling marketing collateral.

The role emphasizes relationship management, strategic marketing oversight, and KPI reporting to ensure client satisfaction and retention.

Qualifications

• 7+ years of account management and CRM experience in a creative firm.
• Proven ability to build relationships with clients, vendors, and internal stakeholders.
• Strong written and verbal communication for diverse audiences.
• Ability to negotiate and resolve conflicts with clients.
• Experience analyzing trends for future opportunities.

Responsibilities

• Serve as the face of 6th Ave Storytelling for your clients, enchanting them and building long-lasting relationships.
• Oversee development and implementation of strategic marketing collateral across all assigned client projects.
• Ensure projects are completed to a specific schedule, within an agreed budget, and that superior customer service is provided.
• Guide the storytelling process throughout the client lifecycle.
• Communicate key results, progress updates, and outcomes to clients.
• Cross-functional Collaboration with internal teams and operations support.
• Quality control over content and media.
• Reporting & KPI tracking for clients with ongoing retainers.

Skills

Account management

Client relationship management

Communication skills

Time management

Cross-functional collaboration

Strategic thinking

Storytelling

Negotiation

Tools

Wrike

CRM software

Contract management tools

Job description

As an Account Manager, you will drive the client's narrative through all stages of their lifecycle, bridging the gap between the client's needs and our team's storytelling expertise. As the main point of contact for your client roster, you will ensure their satisfaction and successful journey with 6th Ave Storytelling, while driving the overarching strategy for the client's project, and work cross-functionally with our Creative Studio to execute all work.

ABOUT US

6th Ave Storytelling is on a mission to turn solid businesses into standout brands through the power of storytelling. We are a team of passionate marketing professionals dedicated to helping small businesses in the DFW area and beyond thrive by crafting compelling narratives that resonate with their audiences.

LOCATION

Fort Worth, TX

COMPENSATION

Full Time: $75-85k depending on level of experience

REQUIREMENTS

Key Responsibilities:

Client Relationship Management:

Serve as the face of 6th Ave Storytelling for your clients, enchanting them and building long-lasting relationships.

Oversee and maintain the contracting and onboarding process as well as administrative organization with Operations support.

Manage creative client reviews of all collateral.

Campaign Oversight:

Oversee the development and implementation of strategic marketing collateral across all assigned client projects.

Ensuring projects are completed to a specific schedule, within an agreed budget, and that superior customer service is provided.

Guide the storytelling process throughout the client lifecycle.

Communicate key results, progress updates, and outcomes to clients.

Up to date on the latest industry trends; able to articulate trends and potential clearly and confidently

Client Satisfaction & Retention:

Proactively address client concerns.

Ensure clients' journeys with 6th Ave consistently exceed expectations.

Cross-functional Collaboration:

Collaborate effectively with internal teams.

Facilitate workflows alongside operations and project management support.

Full awareness of creative processes and techniques – including digital platforms

Shepard internal timelines and client timelines

Day to day logistics support and project management with select clients

Quality control over content and media

Reporting & KPI tracking:

Maintain company scorecard metrics as assigned to create visibility to leadership

Provide regular KPI tracking results for clients with ongoing retainers, engaging with their teams to track the correct KPI’s to report on growth and ROI.

Account Management and Customer Relationship Management

7+ years of successful account management and customer relationship management experience in a creative firm, such as marketing, production, or public relations

Proven ability to build and maintain strong relationships with clients, vendors, and internal stakeholders

Good at anticipating customers’ needs and analyzing trends for future opportunities

Excellent communication skills, both written and verbal, for a variety of audiences.

Ability to negotiate and resolve conflicts with clients through de-escalation strategies.

Strategic Marketing and Storytelling

Strong understanding of strategic marketing principles and best practices

Proficiency in writing creative briefs that relay the key marketing + strategic objectives for that campaign's vision while showing due diligence in communicating client requirements.

Ability to develop and execute effective marketing campaigns across an omnichannel portfolio

Proficiency in storytelling and content creation, and experience with StoryBrand is a plus.

Experience with digital marketing channels and social media

Proven track record of tracking measurable marketing results

Time Management and Multi-Tasking

Strong time management and organizational skills

Ability to multi-task and prioritize effectively

Ability to meet deadlines and deliver results under pressure

Decision-Making and Collaboration

Ability to make sound decisions in a timely manner with autonomy and ownership over results.

Ability to collaborate with many different personalities and communication styles

Strong problem-solving skills utilizing creative thinking, logical decision-making, and empathetic listening.

Ability to work independently and as part of a team

Forward-Thinking and Perspective-Taking

Ability to think strategically and see the big picture

Ability to take the perspective of others into consideration from a tactical and strategic viewpoint.

Willingness to embrace change and adapt in the effort to build something bigger and better

Strong work ethic and commitment to excellence

Additional Preferred Skills:

Background in social media management, photography/videography experience, or copywriting.

Experience with Wrike is a plus.

Portfolio of previous working samples and KPI tracking

Experience ticketing work into a creative studio alongside Project Management support.

Experience with contract management including writing assumptions, exemptions, and adjusting boilerplate language per redline requests.