Account Manager

Fivetran; Denver (CO); Hybrid; USD 114,404 - 143,005; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous PTO and parental leave

RSU stock grants

Professional development

Monthly cell phone stipend

Mental health resources

Job summary

Fivetran is hiring an Account Manager to drive expansion within a named book of business. You will own customer contracts from planning through negotiation to execution and lead tiering of accounts for targeted outreach.

This is a full-time role based in Denver with a hybrid model combining remote work and two days in the office each week. You will work cross-functionally to deliver a seamless customer experience, identify new use cases, and coordinate with Success, Sales, Marketing, and Product

Qualifications

• Proven track record in SaaS sales or account management with renewals/negotiations.
• CRM proficiency with multiple renewals and cross-sell opportunities.
• Strong forecasting and data-driven decision making.

Responsibilities

• Own incremental growth by retaining and expanding customers.
• Strategize and tier book of business for outreach and planning.
• Identify and drive increased usage and cross-sell opportunities.
• Collaborate with Customer Success, Sales Engineers, Marketing, Product and other teams to ensure a positive customer experience.
• Maintain relationships with Partner and SI counterparts to support data architecture plans.
• Manage contracting within your book including renewals and upsells.
• Provide accurate forecasts for renewals and amendments in SFDC.
• Gather customer feedback for product and leadership teams.
• Develop customer relationships to foster advocates.

Skills

SaaS sales

Account management

CRM systems

Forecasting

Cross-functional

Time management

Tools

Salesforce

Jira

Job description

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About Us

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.

Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.

Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.

As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.

During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

The Account Manager (AM) plays a critical role in Fivetran's growth by driving customer expansion, cross sell and usage. AMs own their book of business and manage customer contracting, upsells and renewals. The AM will manage customer contracts from planning through negotiation to execution. AMs are responsible for tiering accounts, strategizing growth use cases via connector and usage addition.

This is a full-time position based out of our Denver office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Technologies You’ll Use

Salesforce, Catalyst, Slack, Looker, Sigma, Clari, Hex, ChatGPT, Workday, Zendesk, Gong, Outreach, Slab, G Suite, Jira

What You’ll Do

• Own incremental growth of your book of business by retaining and expanding customers.
• Approach your book of business with a strategic mindset and tier your book of business to prioritize and refine your outreach and planning.
• Identify and drive increased usage of Fivetran to help our customers realize positive business outcomes from our modern data solution. Research and plan tailored outreach to customers to drive consultative discussions around potential new use cases and cross sell opportunities.
• Work cross-functionally with Customer Success Managers, Sales Engineers, Marketing, Product and other teams to drive a positive customer experience, while establishing deep and meaningful relationships with our users.
• Establish and maintain strong relationships with our Partner and SI counterparts to execute on customers data architecture plans
• Own all contracting within your book of business including, renewals, upsells and amendments.
• Provide accurate, timely forecasts for renewals and amendments, ensuring SFDC and forecasting tools are updated in real-time.
• Gather customer insights and feedback to share with sales, product, and leadership teams.
• Develop customer relationships with the goal of creating customer advocates.

Skills We’re Looking For

• Experience: Proven track record in SaaS sales, customer success, or account management, with experience in managing contract renewals and negotiations.
• CRM & Project Management: Proficiency with CRM platforms (e.g., Salesforce), exceptional organizational skills for managing multiple renewals, and strong attention to detail.
• Analytical Skills: Ability to assess contract terms, identify upselling opportunities, and resolve issues proactively.
• Collaboration: Effective interpersonal skills for working with cross-functional teams, and clear, concise communication.
• Time Management: Skill in prioritizing tasks and managing multiple deadlines in a fast-paced environment.
• Financial Acumen: Understanding of key SaaS metrics and experience in forecasting revenue impacts, optimizing renewals, and managing bookings.
• Customer-Centric Mindset: Commitment to a seamless customer experience, anticipating needs, and aligning solutions with customer and company objectives.

#LI-LW1#LI-Hybrid

The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.

Denver Pay Range

$114,404.50 — $143,005.50 USD

OTE (On Target Earning)

$163,438.27 — $204,297.66 USD

Perks and Benefits

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about our candidate privacy policy, you can read our statement.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.