Account Manager

Otis SE; Cleveland (OH); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) match

Medical, prescription, dental & vision

Paid vacation & holidays

Sick leave

Life insurance

Tuition reimbursement

Employee recognition & awards

Parental leave

Job summary

Otis is seeking an Account Manager to cover the Greater Cleveland territory. You will manage a portfolio of elevator units, serve as the main contact for customer inquiries, and develop a sales strategy to hit targets.

You will use Otis’ tools to track opportunities, forecast results, and close deals while collaborating with sales and field teams to deliver excellent service. The role emphasizes a strong customer focus, reliability, and the ability to operate in a fast-paced corporate

Qualifications

• Business or technical degree or completed technician/technical business administrator training.
• Initial sales experience in technical service agreements.
• Strong customer-service orientation and interpersonal skills.
• High commitment, reliability and ability to work in a fast-paced corporate environment.

Responsibilities

• Manage a portfolio of elevator units and relationships with existing customers.
• Serve as primary contact for timely resolution of customer inquiries.
• Develop and execute your own sales strategy to achieve targets.
• Use Otis’ sales tools to track opportunities, pipeline and forecast sales results.
• Conduct sales negotiations and close deals.
• Collaborate with fellow team members, including other sales representatives and field colleagues.

Skills

Business degree

Technical training

Sales experience

Customer service

Reliability

Target driven

Education

Business or technical degree

Technician training

Job description

Date Posted: 2026-04-23 Country: United States of America Location: OT112: CVC - CLEVELAND, OH 9800 Rockside Road, Valley View, OH, 44125 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Account Manager to cover the Greater Cleveland territory and reporting to the General Manager. The main goal of the role is to maintain a portfolio of customers through providing excellent customer service and account management with additional responsibility for selling incremental repair projects.

Typical Day

• Manage a portfolio of elevator units through maintaining good working relationships with existing customers
• Serve as primary contact for timely resolution of customer needs surrounding inquiries
• Develop your own sales strategy to achieve sales targets
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
• Conduct sales negotiations and close deals
• Collaborate with fellow team members, including other sales representatives and field colleagues

What you will need to be successful

• You have a business or technical degree or have completed training as a technician or technical business administrator, and preferred relevant prior work experience
• You have initial experience in the sale of technical service agreements requiring consultation.
• You have a strong customer and service orientation, including excellent interpersonal skills
• You are characterized by a high level of commitment and reliability.
• You are target focused, with the ability to work at pace in a demanding, complex, corporate organization

You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

Benefits

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

Salary

Salary Transparency: The salary range for this role is $80,000 to $100,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

About Otis

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

Company Culture & Values

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis.

Become a part of the Otis team and help us #Buildwhatsnext!

Equal Opportunity Employer

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Privacy & Terms

Privacy Policy and Terms:

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.