Account Manager

Zurich Cover-More; California (MO); Hybrid; USD 65,000 - 67,000; Full time

Benefits offered by this job

Hybrid work model

Annual and personal leave

Parental leave

Health plan

401(k) with employer matching

Job summary

Zurich Cover-More is seeking an experienced account manager in the United States to deepen relationships with key clients in travel and financial services. You will own onboarding, training, performance reviews, and ongoing business discussions.

You’ll develop strategic plans, drive growth, and identify opportunities to improve performance through training and process improvements. Collaboration with marketing, product, and customer service will ensure a seamless client experience.

Qualifications

• Minimum 3 years’ experience in account management, sales or related field.
• Experience in travel or financial services industry preferred.
• Proven track record in managing small to medium accounts and achieving targets.
• Strong negotiation, presentation, and communication skills with a high level of professionalism.
• Excellent relationship building, analytical and problem-solving abilities.
• Self-motivated, results-oriented, and able to work independently.

Responsibilities

• Manage and grow relationships with key accounts, serving as primary contact and ensuring client satisfaction.
• Own the full account lifecycle, including onboarding, training, performance management, and ongoing business reviews.
• Develop and execute strategic account plans aligned with business goals, driving growth and long-term partnerships.
• Identify opportunities to enhance performance through training, process improvements, and strategic recommendations.
• Introduce new ideas, tools, and product enhancements to support client success and business growth.
• Lead client meetings to review performance, address challenges, and present new solutions and offerings.
• Cross-functionally partner internally with marketing, product, and customer service teams to deliver a seamless client experience.
• Monitor market, competitor, and industry trends and activity to identify new opportunities.

Skills

Account management

Sales experience

Negotiation

Presentation

Communication

Relationship building

Analytical thinking

Problem-solving

Independent working

Education

High School diploma

Bachelor's degree preferred

Job description

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all. Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last‑minute business trip, or an unexpected detour, we deliver in the moments that matter.

About Travel Guard

Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.

What you’ll be doing:

• Manage and grow relationships with key accounts, serving as the primary point of contact and ensuring client satisfaction
• Own the full account lifecycle, including onboarding, training, performance management, and ongoing business reviews
• Develop and execute strategic account plans aligned with business goals, driving growth and long-term partnerships
• Identify opportunities to enhance performance through training, process improvements, and strategic recommendations
• Introduce new ideas, tools, and product enhancements to support client success and business growth
• Lead client meetings to review performance, address challenges, and present new solutions and offerings
• Cross-functionally partner internally with marketing, product, and customer service teams to deliver a seamless client experience
• Monitor market, competitor, and industry trends and activity to identify new opportunities

What skills and experience you’ll bring on this journey:

• High School diploma or equivalent required, Bachelor’s degree preferred
• Minimum 3 years’ experience in account management, sales or related field, preferable within the travel or financial services industry
• Proven record in managing small to medium sized accounts and achieving sales targets
• Strong negotiation, presentation, and communication skills using a high level of professionalism and integrity
• Excellent relationship building, analytical, and problem-solving abilities
• Self-motivated, results-orientated, accountable, with the ability to work independently

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility

We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth

This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community

We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health and your future.

We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion

We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

At Zurich Cover-More, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.

The combined salary range for this position is $65,000 to $67,000 with short-term incentive bonus eligibility.