Account Manager

Profitero; Boston, Northern (MA, KY); Hybrid; USD 61,000 - 90,000; Full time

Benefits offered by this job

Paid Family Care

Adoption Support

Pet adoption support

Employee Assistance Programs

Tuition Assistance

Flexible time off

Work Your World program

Matching Gifts

Job summary

Profitero+ is hiring an Account Manager to join our Customer Success team in Boston on a hybrid schedule, working 3-4 days on-site. You will manage a book of 10-12 CPG accounts, build trusted relationships, and drive retention and expansion through data-driven insights.

You will translate complex analytics into clear business value, collaborate across teams, mentor junior colleagues, and contribute to product improvements while delivering outstanding client service.

Qualifications

• 3+ years of professional account management and/or customer success experience in eCommerce/CPG/retail or SaaS environment.
• Bachelor's degree in marketing, technology, or related field preferred; experience may substitute.
• Strong analytical skills with ability to derive insights from analytics and metrics.
• Broad understanding of the ecommerce and digital marketing landscape.
• Ability to communicate clearly and translate complex data for cross-functional teams.

Responsibilities

• Use Profitero tool to derive value for clients, driving high satisfaction and renewals.
• Manage day-to-day account operations, data accuracy, and client communications.
• Build quantified value stories (ROI, usage trends) to justify continued investment and renewals.
• Support upsell and expansion by identifying whitespace and building business cases.
• Mentor junior team members and provide feedback to product/engineering.

Skills

Account management

Customer success

Ecommerce

Data analysis

Communication

Cross-functional collaboration

Education

Bachelor's degree in Marketing/Technology

Tools

Profitero tool

Job description

Company Description
Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth. Learn more at profitero.com

Company Description
Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth. Learn more at profitero.com
Overview
Profitero+ is looking to hire an Account Manager onto our Customer Success team to help manage our growing portfolio of clients!
In this role, you will be responsible for supporting and developing our growing branded customer base and will serve as a trusted point of contact for a book of 10-12 accounts within our rapidly-expanding portfolio of CPG brands. You will go above and beyond just day-to-day account management by building relationships that level up our client partnerships to help ensure retention of existing accounts and create opportunities for expansion of business.
The ideal person in this role will be able to leverage their outstanding communication and client relationship management skills as well as their holistic understanding of the ecomm/digital commerce space, their knowledge of how to develop and use data-driven insights and analytics to interpret and explain account performance, and their ability to translate highly technical concepts across cross-functional teams and delivery channels to support, develop, and nurture client relationships across their entire book of business in order to help drive growth for the organization.
PLEASE NOTE: This is a hybrid role based out of our Boston office and will require onsite engagement an average of 3-4 days/week. Candidates local to the Boston metro and willing to commit to a hybrid schedule will be prioritized but highly qualified candidates in other major metros may also be considered.
Responsibilities

• Use a deep understanding of how to leverage eCommerce data and expert knowledge of the Profitero tool to help our clients derive significant value from the tool, leading to high satisfaction and uncontested renewals.
• Manage day-to-day account operations (client emails and ad-hoc requests, data accuracy, support tickets, user training, meeting prep for bi-weekly touchpoints and QPRs) efficiently, ensuring a seamless client experience and high levels of customer satisfaction.
• Build and document clear, quantified value stories (ROI, business impact, usage trends) throughout the client lifecycle, arming clients' leadership with the evidence needed to justify continued investment, secure uncontested renewals, and ensure account retention.
• Support upsell and expansion strategy, identifying whitespace within existing accounts, building compelling business cases, and driving cross-sell/upsell conversations to close incremental revenue.
• Act as a trusted advisor, proactively sharing thought leadership, competitive/category insights, and best practices that push clients toward higher-value platform usage and help client change how they think about the data.
• Develop and leverage data-driven insights and analytics to interpret and explain account performance to the client, translating technically-complex concepts and issues across cross-functional teams.
• As a product expert and client representative, providing feedback and guidance to our engineering team to inform the product roadmap and improve tool usability.
• Mentor and coach junior team members, modeling Profitero's proactive, value-first approach to leadership.
  

Qualifications

• 3+ years of prior professional account management/customer success and/or eCommerce/CPG/brand/retailer experience, preferably within a SaaS, product, or technical environment.
• Bachelor's degree in marketing, technology, or a related field preferred; experience may be substituted.
• Strong analytical skills with an ability to leverage analytics and campaign performance metrics to derive insights and develop data-driven recommendations to help clients make informed decisions.
• Broad understanding of the ecommerce and digital marketing landscape, both inclusive and exclusive to the immediate capabilities of the Profitero product and specific scope of the account remit.
• Ability to identify, synthesize, respond to, and resolve issues and conflicts as they arise.
• High degree of comfort with technology and technical concepts.
• Highly analytical with an ability to leverage analytics and campaign performance metrics to derive insights and develop data-driven recommendations to help clients make informed decisions.
• Sound decision-making ability rooted in agency, client, and industry knowledge.
• Comfort operating with a high level of ownership, autonomy, and accountability.
• An active listener with clear and persuasive verbal and written communication and presentation skills, a high degree of emotional intelligence, and an ability to tell a smart, concise story using data.
• Experience communicating with and presenting to client representatives at all levels on a regular basis.
• A natural sense of urgency with an ability to work quickly, efficiently, and accurately within tight deadlines and constantly-evolving project parameters, scope, and goals.
• Outstanding organizational skills with an extraordinary attention to detail.
• A high degree of business savvy with a constant eye towards growth.
• Flexible and adaptable with an ability to manage and drive success across multiple concurrent projects and competing priorities.
• A competitive goal-driven self-starter and with the constant drive to exceed expectations.
• Highly collaborative but independently capable.
• Prior experience mentoring and managing more junior team members strongly preferred.
  

Additional Information
The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances
  

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.
Profitero+ is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].
All of your information will be kept confidential according to EEO guidelines.
Compensation Range: USD $60,800.00 - USD $89,600.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/13/2026.