Account Manager

CarNow; Baltimore (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

CarNow seeks a Regional Account Manager to engage with dealers, drive loyalty, and maximize ROI through consultative selling and product value enhancement.

You will manage a book of 75–120 dealers, coordinate onboarding, provide training, and deliver quarterly reviews while collaborating with the Implementation and Sales teams.

This role requires travel up to 75% monthly within the region and strong CRM proficiency.

Qualifications

• Proven track record in automotive sales, with a focus on digital solutions.
• High School Diploma or equivalent.
• Strong understanding of chat and digital retailing technologies.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively within a team.
• Results-oriented with a focus on meeting and exceeding sales targets.
• Willingness to travel 75% monthly within the assigned region.
• Familiarity with CRM tools for effective sales management.

Responsibilities

• Provide in-person account management for 75–120 dealer accounts.
• Join onboarding calls with Implementation for seamless handoff.
• Run pre-live audits using HubSpot playbook to ensure launch readiness.
• Schedule in-person launch meetings with decision makers and end users.
• Deliver refresh training for dealer personnel.
• Aim for monthly retention via customer satisfaction and loyalty.
• Follow Cancellation process for churn and document saves in HubSpot.
• Maintain 45-day dealer touchpoints via email, text, or call.
• Deliver 90-day account reviews with ROI and usage metrics.
• Make backend config updates and provide tech support, resolve SLA.
• Share best practices and ROI-boosting recommendations.
• Test connectivity with 3rd party vendors.
• Collaborate with sales on deals and upsell opportunities.
• Log all communication in CarNow CRM (HubSpot).
• Participate in ongoing education and LMS courses.
• Review KPI dashboards to meet targets.
• Tackle special projects for your book of business.

Skills

Automotive sales

Digital solutions

CRM tools

Communication skills

Education

High School Diploma or equivalent

Tools

HubSpot CRM

Job description

Account Manager

The Regional Account Manager plays a pivotal part in CarNow's growth strategy by engaging with dealers and bringing consultative approaches to all scenarios. They're focused on customer loyalty, enhancing product value, customer retention, and building close long-term client relationships. They will proactively analyze accounts and identify opportunities for enhancement and communicate needs to necessary stakeholders to ensure customer success.

Responsibilities:

• Provides in person account management to a designated book of business between 75-120 dealer accounts.
• Attends onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff experience.
• Conducts pre-live audits through a HubSpot playbook to confirm set-up and that the account is ready for launch.
• Schedules and hosts in person launch meetings, training sessions, decision makers and end users showcasing the CarNow platform. Virtual meetings are acceptable at times.
• Performs refresh training for new dealer personnel when applicable.
• Achieves monthly retention goals by ensuring customer satisfaction and loyalty are met.
• Follows the Cancellation process for all churn in addition to contacting all cancellations within 24 business hours and documenting save plans in HubSpot CRM.
• Completes dealer Touchpoints on a 45-day cadence by emailing, texting or calling the dealer to check-in and offer support.
• Delivers Account Reviews to dealership personnel, including decision makers, on a 90- day cadence. Account Review should include, but is not limited to, product metrics reviews, ROI discussions, user engagement metrics, areas of opportunity and marketing suggestions.
• Makes backend configuration updates and provides technical support to the dealer ensuring that all settings are tested and function properly. Resolves all technical requests within SLA timeline.
• Providers best practices and product recommendations to the dealer to maximize ROI and user engagement.
• Tests and confirms connectivity to all 3rd party vendors such as inventory, website providers, integration partners.
• Collaborates with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
• Utilizes CarNow CRM (HubSpot) to log and document all communication and changes on an account. This includes emails, phone calls, Zoom meetings, and text messages.
• Actively participates in all continued education sessions offered to CarNow and completes all LMS courses within a timely manner.
• Reviews KPI dashboards regularly to ensure all KPI expectations are met.
• Diligently address special projects that pertain to your book of business upon request.

Requirements:

• Proven track record in automotive sales, with a focus on digital solutions
• High School Diploma or equivalent required
• Strong understanding of chat and digital retailing technologies
• Excellent communication and presentation skills
• Ability to work independently and collaboratively within a team
• Results-oriented with a focus on meeting and exceeding sales targets
• Willingness to travel 75% monthly within the assigned region
• Familiarity with CRM tools for effective sales management