Account Manager

DeKalb Health; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly Pay

Competitive Benefits

401(k) Program

Career Growth Opportunities

Supportive Leadership Team

Easy Online Application Process

Job summary

M1 Global in Austin, TX is seeking an Account Manager to lead client relationships, manage security operations, and serve as the primary liaison between the client and our security team.

You will supervise security personnel, ensure staffing and post coverage, review incidents, and drive service excellence across assigned accounts while building lasting partnerships with client leadership and facility management.

Qualifications

• Prior account management or security operations leadership experience.
• Experience managing security personnel preferred.
• Ability to lead client relationships and day-to-day operations.
• Strong knowledge of security operations and safety procedures.

Responsibilities

• Serve as primary contact between M1 Global and client stakeholders.
• Build and maintain strong relationships with client leadership and facility management.
• Oversee day-to-day security operations to meet client expectations.
• Provide leadership and accountability to security supervisors and officers.
• Ensure staffing levels, scheduling, and post coverage.
• Identify operational risks and implement corrective actions.
• Participate in client meetings and performance reviews.

Skills

Account management

Operations management

Security management

Supervisory experience

Tools

Microsoft Office

Job description

Contact information

• Location Main,Austin, TX, 78723,United States
• Job Category Full-time
• Manage Others No

Description

Account Manager

Have a passion for service, leadership, and building strong client relationships? Ready to build a career, not just find another job? M1 Global has the opportunity you’ve been looking for!

About Us

At M1 Global, we are reshaping the security industry with a dynamic, service-driven approach. We provide top-tier security and loss prevention services to our valued clients, and we’re growing fast. If you’re ready to lead operations, strengthen client partnerships, and support a high-performing security team, apply today!

What We Offer

Weekly Pay – Your hard work is rewarded fast.

Competitive Benefits – Health, dental, vision, and more.

401(k) Program – Invest in your future.

Career Growth Opportunities – Build your career with a growing organization.

Supportive Leadership Team – Work alongside professionals committed to operational excellence.

Easy Online Application Process – Get started in minutes!

Serve as the primary point of contact between M1 Global and assigned client stakeholders.

Build and maintain strong, professional relationships with client leadership and facility management.

Oversee the day-to-day security operations of assigned accounts to ensure client expectations and M1 Global standards are consistently met.

Provide leadership, direction, and accountability to security supervisors and officers assigned to the account.

Ensure appropriate staffing levels, scheduling, attendance, and post coverage.

Monitor employee performance and address attendance, conduct, and performance concerns in partnership with M1 Global leadership.

Conduct regular site visits and inspections to evaluate security operations, post orders, personnel performance, safety, and overall compliance.

Identify operational risks and develop appropriate corrective actions.

Review and respond to incidents, accidents, security concerns, and client complaints in a timely and professional manner.

Ensure incident reports, daily activity reports, inspections, and other required documentation are completed accurately and submitted on time.

Ensure security personnel are properly trained on post orders, emergency response procedures, evacuation protocols, Hazmat guidelines, fire safety, injury reporting, and client-specific requirements.

Partner with Talent Acquisition and Operations to support recruiting, onboarding, training, and retention of security personnel.

Monitor employee licensing, certifications, training, uniforms, equipment, and other compliance requirements.

Manage and monitor security equipment, access-control resources, patrol vehicles, and other account assets.

Develop and maintain effective communication processes between M1 Global, security personnel, and client stakeholders.

Participate in client meetings, operational reviews, and performance discussions.

Track account performance, staffing levels, service delivery, and key operational metrics.

Identify opportunities to improve service quality, operational efficiency, employee performance, and client satisfaction.

Escalate significant operational, staffing, safety, or client concerns to M1 Global leadership as appropriate.

Support emergency response initiatives and ensure the account remains operationally ready.

Promote a culture of professionalism, accountability, safety, and exceptional customer service.

Qualifications and Requirements

Prior account management, operations management, security management, or supervisory experience is required.

Previous experience managing uniformed security personnel is strongly preferred.

Prior experience in the security industry, military, law enforcement, logistics, fulfillment, manufacturing, industrial, or corporate environments preferred.

Demonstrated ability to manage personnel, client relationships, and day-to-day operations.

Strong knowledge of security operations, emergency procedures, safety standards, and personnel training.

Excellent written and verbal communication skills.

Strong organizational, problem-solving, and decision-making abilities.

Ability to manage multiple priorities in a fast-paced environment.

Proficiency with Microsoft Office and other computer-based systems.

Ability to conduct site visits and work effectively with employees, clients, and leadership at all levels.

Must successfully complete all pre-employment screenings and meet applicable local licensing requirements.

Must be available to respond to operational needs outside of standard business hours when necessary.

Why M1 Global?

If you’re looking for more than just a job—if you want to lead, build relationships, solve problems, and make a measurable impact—M1 Global is your next career move.

As an Account Manager, you’ll play a critical role in delivering exceptional security services, developing our people, strengthening client partnerships, and ensuring operational excellence across your assigned account.

Grow your career. Strengthen your leadership. Build lasting partnerships. Make a difference.

M1 Global is an Equal Opportunity Employer.