Account Manager

MXR Imaging Inc; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

MXR Imaging Inc. is seeking an Account Manager to grow our business by building long-term client relationships within the Atlanta territory.

You will engage with existing customers, respond to inquiries, and coordinate with service and sales teams to deliver comprehensive imaging solutions. The role requires 5+ years of sales or radiology equipment experience, strong communication skills, and the ability to work with executive management.

Qualifications

• Five years or more sales experience and/or radiology technical equipment experience.
• Knowledge of the imaging industry and experience selling B2B imaging solutions to healthcare facilities.
• Ability to communicate effectively with executive management.
• High School Diploma required.

Responsibilities

• Engage with all customer accounts in the assigned territory; manage and maintain the existing customer base.
• Identify upselling and cross-selling opportunities; post-sales support; resolve issues.
• Sell new X-Ray service contracts and maintain service contract renewals with the service management team.
• Focus on growing Medical Supplies sales and sales of Ultrasound equipment, parts and probes in the territory.
• Maintain CRM records, track engagements, and prepare weekly sales/tactical reports.

Skills

Customer engagement

Communication

CRM software

MS Office

Sales experience

Education

High School Diploma

Bachelor's Degree

Tools

CRM software

MS Office

Excel

PowerPoint

Job description

Position Summary

This position is primarily focused on existing customer engagement. As a Account Manager, you should work to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented. This position is vital for ensuring customer satisfaction and loyalty.

Ultimately, you should be able to grow our business by building successful, long-term client relationships

Essential Duties

Engage with all customer accounts in the assigned territory to:

• Manage/Maintain the existing customer base
• Identify upselling/cross selling opportunities
• Post sales support
• Resolve issues/conflicts and provide solutions to customers in a timely manner
• Be the voice of the customer
• Identify customer hurdles and work to mitigate them
• Responsible for selling new X-Ray service contracts
• Work with the Service management team to maintain Service contract renewals
• Focus on maintaining and growth Medical Supplies sales within the assigned territory
• Sell Ultrasound equipment, parts, and probes
• Coordinates to utilize service team members, manufacturer team members and sales executive to advance opportunities or address customer needs
• Prepares weekly reports on sales calls, territorial and market trends, competitive activity and special reports required by management.
• Implement company plans and policies in the management of the territory by maintaining compliance with corporate policies and philosophies.
• Maintains current account records by utilizing CRM and updating sales and contact information.
• Track all customer engagements in the CRM
• Demonstrates and promotes behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers.
• Complies with all company policies, procedures, and safety standards.
• Perform other duties as assigned.

Education/Experience

Required

• High School Diploma
• Five years or more' sales experience and/or radiology technical equipment experience
• Knowledge of the imaging industry and experience selling B2B imaging solutions; preferably selling to all sizes of healthcare facilities
• Ability to work comfortably with department level & C-level customer management along with ability to communicate effectively with executive management.

Preferred

• Bachelor's Degree

Travel

• Estimated to be 50-60% depending on assigned territory

Competencies

• Excellent verbal and written English communication skills
• Ability to work effectively with internal and external customers
• Ability to work independently and provide timely results
• Proficient with MS Office applications, including Excel, Word, PowerPoint, and CRM software
• Strong organizational skills and ability to prioritize tasks
• Understanding of customer performance metrics
• Business acumen with problem-solving attitude