Account Manager

Bodycote; Andover (MA); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

401k match

Medical insurance

Dental insurance

Vision insurance

Job summary

Bodycote, a leading thermal processing services provider, seeks an Account Manager for the Eastern ADE region, based in the U.S. This role focuses on managing plant-level relationships, inside and outside sales, and generating quotations to expand customer base and markets.

The incumbent reports to the Regional Sales Manager and will cultivate new business opportunities, ensuring production expectations are met while upholding Bodycote standards and policies. Safety-sensitivity applies.

Qualifications

• Requires strong customer relations and sales experience.
• Ability to read and respond to customer inquiries with clarity.
• Experience in producing quotations and managing customer expectations.

Responsibilities

• Develop trusted advisor relationships with key customers and executive sponsors.
• Conduct sales calls and respond to inquiries from customers and prospects.
• Conduct customer feedback interviews and surveys to inform service improvements.
• Develop and deliver quotations and clarify customer requirements.
• Collaborate with plant personnel to monitor progress and meet customer expectations.
• Engage in project management and coordinate cross-functional teams.

Skills

Sales experience

Customer service

Communication skills

Quotation skills

Project management

Ethical conduct

Relationship building

Education

High school diploma

Bachelor's degree preferred

Tools

Nadcap knowledge

AMS & Mil Spec familiarity

Job description

Bodycote Offers

Pay Range

$110,000 - $120,000 plus Sales Incentive Plan based on skills/experience

401k Match, Medical, Dental, and Vision Plans for Employees and Families

Our people are the heart of our business. As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team!

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive

Position Summary

Based in the Eastern ADE region, this position manages relationships and customer service for accounts at the plant level, including inside and outside sales. The incumbent, under the general direction of the Regional Sales Manager, will also generate quotations and work with customers and plant personnel to establish production expectations. The Account Manager will work to cultivate new business opportunities, expand the customer base, and explore new markets. The Account Manager adds value to the plant by serving as the focal point for the cultivation, retention, and expansion of business opportunities with customers.

Essential Job Functions (Duties and Responsibilities):

• Develop a trusted advisor relationship with key customer stakeholders, potential customers, and executive sponsors.
• Conduct sales calls, receive and respond to phone inquiries from customers and potential customers.
• Conduct customer feedback interviews/surveys.
• Develop and deliver quotations and provide clarification of customer requirements.
• Partnering with employees at the plant level to monitor progress of work to meet customer expectations.
• Project Management.
• Will have access to proprietary and third-party information necessary to the business and, as such, will perform duties ethically and professionally.
• Performs other tasks as assigned or dictated by position.
• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position must satisfy ITAR compliance requirements; therefore, candidates must be U.S. Citizens or Permanent Resident Card Holders.
• Education - High school education or equivalent; college degree preferred.
• Must demonstrate the ability to read, write, and communicate in the English language.
• Experience necessary - ten years in sales, customer service, or related field.
• Demonstrate good judgment in fostering positive customer relationships.
• Ability to quote pricing, manage expectations for process and delivery.
• Exercise tact and ability to partner with the customer to resolve issues.
• Problem-solving skills to meet customer expectations.
• Communication skills with employees at all levels to achieve the goal of exceptional customer service.
• Advocate for the quality of our products and services.
• At all times, conduct in accordance with Bodycote policies and procedures.
• Commitment to ethics in all interactions.
• Must possess or be able to develop a working knowledge of Nadcap, project tracking, FAA manual, AMS, and Mil Specs, process capabilities, competition capabilities, competition costing, general braze and heat treat processes, utilization, ESA/VSE/SPS procedures, proper planning practices, and equipment capabilities.
• Must possess or acquire a working knowledge of heat treatment.
• Must have or be able to develop a working knowledge of the Bodycote Quality Manual and Bodycote Policy Manual.
• Must be able to effectively cultivate and develop customers from diverse backgrounds, including small entrepreneurial businesses to large multinational corporations.

Physical & Mental Demands

The following physical and mental demands consist of, but are not limited to, the following.

• Must be able to work in a sitting position for extended periods of time (at a desk, while driving, and/or on airplane travel) in an office/industrial environment.
• Manual dexterity to perform data entry functions.
• Ability to bend, pull, stoop, and reach to perform functions.
• Ability to lift 25-30 lbs.
• May be exposed to heat, fumes, noise, and humidity, etc.
• Must have the cognitive and mental capacity to perform essential job functions.
• Must be able to communicate effectively orally and in writing.
• Visual acuity to read documents, computer screens, files, etc.
• Ability to hear in person and via phone.

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises.

Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.