Account Manager

Patriot Growth Insurance Services; Aberdeen (SD); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Paid time off

Holidays

EAP

Job summary

Patriot Growth Insurance Services seeks an Account Manager to support Western Agency’s personal lines clients in North Dakota and South Dakota. You will manage policy changes, billing inquiries, and renewals while strengthening relationships with carriers and clients.

You will collaborate with producers to present coverage options, ensure accurate documentation, and maintain detailed policy records in the agency system. A P&C license or willingness to obtain one is expected.

Qualifications

• Experience supporting personal lines insurance accounts in an agency environment.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office Suite and related business software.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks while maintaining accuracy and responsiveness.
• P&C license, or willingness to obtain one.

Responsibilities

• Build comprehensive risk profiles to support long-term coverage strategies.
• Partner with producers on presentations, policy delivery, and renewal discussions.
• Manage day-to-day servicing for personal lines: policy changes, billing inquiries, claims support, applications, and quoting.
• Develop and maintain relationships with carriers and underwriters.
• Review and renew existing coverages to align with client needs.

Skills

Relationship building

Communication

Organization

Problem solving

Independent work

Team collaboration

Continuous learning

Education

P&C license

Tools

MS Office

Agency management systems

Job description

Why This Role Matters

As an Account Manager at Western Agency, you'll play a key role in helping businesses protect what matters most. Working alongside producers, account executives, and fellow account managers, you'll provide exceptional client service, maintain strong carrier relationships, and ensure clients receive the guidance and support they need throughout the policy lifecycle.

This role is ideal for someone who enjoys building relationships, solving problems, and delivering a high level of service. You'll serve as a trusted resource for clients while collaborating with a team dedicated to helping others navigate risk and make informed insurance decisions.

How You'll Make an Impact

• Build comprehensive and accurate risk profiles that help protect client assets and support long-term coverage strategies.
• Partner with producers on presentations, policy delivery, and renewal discussions to strengthen client relationships and retention.
• Manage day-to-day servicing needs for personal lines accounts, including policy changes, billing inquiries, claims assistance, applications, and quoting.
• Develop and maintain strong relationships with carriers and underwriters to support effective placement and service outcomes.
• Review and renew existing coverages to help ensure clients maintain appropriate protection as their needs evolve.
• Issue certificates, binders, and evidence of property documentation accurately and efficiently.
• Maintain detailed and accurate policy records within the agency management system.
• Support the overall client experience by proactively addressing questions, coverage concerns, and service requests.

Who You Are

• You are relationship-driven and enjoy building trust with clients, carriers, and colleagues.
• You communicate clearly and professionally, both verbally and in writing.
• You are organized, detail-oriented, and able to manage multiple priorities effectively.
• You approach challenges with curiosity and creative problem-solving skills.
• You take ownership of your work and follow through on commitments.
• You thrive in a collaborative team environment while remaining capable of working independently.
• You are committed to continuous learning and professional growth within the insurance industry.

What You Bring

Day One:

• Experience supporting personal lines insurance accounts in an agency environment.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office Suite and related business software.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks while maintaining accuracy and responsiveness.
• Property & Casualty (P&C) insurance license, or the ability and willingness to obtain one.

Valuable Additions:

• Experience working directly with underwriters and insurance carriers.
• Knowledge of personal lines insurance coverages and policy servicing processes.
• Experience handling certificates, binders, renewals, claims support, and policy changes.
• Familiarity with agency management systems and insurance databases.
• Prior experience supporting both commercial and personal lines clients.
• Industry designations or ongoing professional development within insurance.

Real Benefits for Real Life

At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.

Highlights Include:

• Multiple medical plan options, with preventive care covered at 100%
• Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions
• Employer-paid short-term and long-term disability coverage
• Paid parental leave
• Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
• Competitive 401(k) company match to help you build your financial future
• Employee Assistance Program with confidential mental health, legal, financial, and work-life support

About Patriot Growth Insurance Services

At Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do.

Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.

About Western Agency

Western Agency is the largest independent property and casualty (P&C) insurance agency in the North Dakota and South Dakota region. Founded in 1976, Western has 10 offices offering insurance coverage and providing risk management strategies to trusted clients in the farm ranch, crop and agricultural sector, as well as the business communities including contractors, oil & gas, trucking, construction, habitational and others. Western Agency Inc is a partner agency of Patriot Growth Insurance Services, a privately held national insurance services broker ranked 24th largest broker in the U.S. as of December 2024.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.

Pay Range: Posted below*
*Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team.

Patriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.

Pay Range

$20.19 - $25 USD