Account Management Ops Analyst - Merrill Onboarding and Maintenance

Bank of America; Tampa (FL); Presencial; USD 34 000 - 47 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Benefits eligible

Paid time off

Industry-leading benefits

Resumo da oferta

Bank of America is seeking a Merrill Onboarding and Maintenance professional to support the creation and upkeep of brokerage accounts. You will process account requests, validate documents for good order, and coordinate with partners to ensure timely updates.

The role requires handling a high-volume caseload, meeting 48-hour turnarounds, and communicating effectively with internal teams. This position may require onsite work under workplace policy.

Qualificações

• Minimum 1 year of experience supporting Merrill Wealth Management brokerage accounts in service or operations.
• Experience managing a high-volume personal caseload, prioritizing work to meet 48-hour turnaround times.
• Ability to apply judgment within guidelines to resolve routine exceptions and escalate when needed.
• Strong written and verbal communication for internal partners via phone and email.
• Hours: 8:00 AM - 6:00 PM, Monday to Friday.

Responsabilidades

• Onboard and maintain accounts, review documentation for good order, update records.
• Review and approve account documentation, obtain legal review or approved exceptions as needed.
• Conduct moderate research and resolve routine inquiries.
• Identify risks and opportunities for process improvement; run control reports and document evidence.
• Respond to client inquiries across channels with status updates and timely resolutions.
• Understand end-to-end process flow and upstream/downstream impacts.

Conhecimentos

Account Management

Customer and Client Focus

Oral Communications

Research

Analytical Thinking

Attention to Detail

Collaboration

Problem Solving

Prioritization

Recording/Organizing Information

Result Orientation

Numerical Reasoning

Ferramentas

SRP Service Request Portal

Descrição da oferta de emprego

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for moderately complex activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective operations support for internal business partners and external clients and assisting in training for less experienced team members. Job expectations include operating with a moderate level of independence, and referring to their team lead or manager for direction and support with moderately complex issues and escalations.

Line of Business Description

Upon receiving account requests from the Merrill branch, the Merrill Onboarding and Maintenance team reviews documentation, confirms requirements are met, and processes account updates or client communications. This work helps clients open or maintain their brokerage accounts smoothly and without delays. This team completes a high volume of work within a 48-hour period.

Responsibilities:

• Performs onboarding and maintenance of accounts and reviewing required account documentation by validating items for good order, and completing required updates
• Reviews and approves required account documentation by approving or completing cases and obtaining legal review or approved exceptions when needed
• Performs moderate levels of research, follow‑up and resolution of more complex routine research requests
• Proactively finds risk and opportunities for process improvement based on an understanding of how the work affects other operational units by executing control reports and storing required evidence
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service by providing status updates, returning items for missing information, and confirming when requests are completed
• Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational

Required Qualifications

• Minimum 1 year of experience supporting Merrill Wealth Management brokerage accounts in service or operations
• Experience managing a high‑volume personal caseload, prioritizing work to consistently meet 48‑hour turnaround timeframes
• Demonstrated ability to apply judgment within established guidelines to resolve routine exceptions while maintaining risk awareness and escalating issues appropriately
• Strong written and verbal communication skills for effective phone and email interaction with internal partners
• Ability to be flexible within the hours of 8:00 AM - 6:00 PM Monday through Friday

Desired Qualifications

• Minimum 1 year of experience reviewing legal and/or tax documentation
• Experience using (SRP) Service Request Portal

Skills:

• Account Management
• Customer and Client Focus
• Oral Communications
• Research
• Analytical Thinking
• Attention to Detail
• Collaboration
• Problem Solving
• Prioritization
• Recording/Organizing Information
• Result Orientation
• Numerical Reasoning

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)

Pay and benefits information

Pay range

$25.00 - $34.33 hourly pay, offers to be determined based on experience, education and skill set.

Predictable pay

This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.