Account Management Associate

Housecall Pro; United States; Remote; USD 34,000 - 38,000; Full time

Benefits offered by this job

Paid holidays

Flexible PTO

Culture of innovation

Job summary

Housecall Pro is seeking an Associate, Account Management to oversee relationships with 100–130 Pros, driving retention, expansion, and adoption of add-on products. You will serve as the main contact for your portfolio, aligning goals and communicating value to maximize revenue.

You will analyze usage data, collaborate with Sales, CS, Marketing, and Product teams, and lead strategicCheck-ins to ensure sustained growth and satisfaction across your book of business.

Qualifications

• 2+ years in account management or customer success in SaaS.
• Experience managing mid-market accounts $20K-$200K ARR.
• Proficient with CRM systems (e.g., Salesforce).

Responsibilities

• Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth.
• Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through.
• Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships.
• Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products.
• Provide ongoing support to ensure Pros have a seamless and successful experience with our company's solutions.
• Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion.
• Maintain account-specific SOPs to ensure consistency and scalability.
• Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro's goals.
• Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience.
• Meet and exceed KPIs related to renewals, expansion

Skills

Account management

Customer success

SaaS

CRM (Salesforce)

Consultative selling

AI tools

Portfolio management

Cross-functional collaboration

English proficiency

Education

Bachelor's degree or equivalent work experience

Tools

Salesforce

Job description

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes. We're all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and - ultimately - save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they're based. Leadership is as focused on growing team members' careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• Paid holidays and flexible, take-it-as-you-need-it paid time off
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As an Associate, Account Management, you oversee and manage relationships with high-value Pros, ensuring their continued success and growth. You focus on supporting existing accounts, driving account expansion, and selling add-on products to maximize revenue potential. With a portfolio of approximately 100-130 Pros, you build strong, trust-based relationships by delivering consultative, tailored solutions aligned to each Pro's business goals. You take a proactive, customer-focused approach to retention, identifying opportunities to increase engagement, strengthen partnerships, and drive measurable growth across your book of business.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth
• Serve as the primary point of contact for your portfolio, ensuring clear communication, goal alignment, and timely follow-through
• Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening long-term partnerships
• Identify and execute opportunities to grow accounts through consultative upselling and cross-selling of add-on products
• Provide ongoing support to ensure Pros have a seamless and successful experience with our company's solutions
• Analyze account performance, customer behavior, and product usage data to recommend strategies that optimize retention and expansion
• Manage and maintain account-specific Standard Operating Procedures (SOPs) to ensure consistency and scalability
• Conduct regular check-ins and business reviews to assess needs and present solutions aligned with each Pro's goals
• Collaborate cross-functionally with Sales, Customer Success, Marketing, Product, and Support teams to deliver a cohesive customer experience
• Meet and exceed Key Performance Indicators (KPIs) related to renewals, expansion

Qualifications:

• Bachelor's degree or equivalent work experience
• 2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment
• Experience managing mid-market accounts ($20K-$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion
• Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management
• Strong consultative selling and negotiation skills grounded in data and customer insights
• Experience using AI tools to increase quality and efficiency of work
• Ability to manage a portfolio of 100-130 accounts while maintaining organization and attention to detail
• Experience contributing feedback to improve processes and workflows in evolving environments
• Contractor or home services industry experience is a plus

What will help you succeed in this role:

• Strong emotional intelligence and empathy to build lasting, trust-based relationships
• Excellent written and verbal communication skills with advanced professional fluency in English
• Self-motivated and results-driven mindset focused on growth and performance
• Ability to think strategically about account success while executing tactically
• Proactive approach to identifying opportunities for improvement and expansion
• Growth mindset with enthusiasm for contributing ideas that enhance team processes and the Pro experience

Location Dependent Information

This role is open to candidates and the expected compensation range for this role is $34,000-$38,000USD annually. The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we're scaling our team to help enable and accelerate our growth.

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro's brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we'd love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Privacy Notice for California Job Candidates - Housecall Pro

Use of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.