Account Growth & Retention Specialist

Warehouse on Wheels; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Warehouse on Wheels is seeking an Account Development Representative (ADR) to drive retention, reactivate dormant accounts, grow existing relationships, and generate new business in assigned territories.

In this role you will manage a balanced portfolio of current, inactive, and prospective customers, engaging in meaningful conversations and disciplined follow-up to deliver measurable commercial results.

Qualifications

• 1+ years of inside sales or account management experience.
• Experience with HubSpot or similar CRM preferred.
• Strong phone communication skills with outbound calling ability.
• Commercial mindset: identify customer needs, opportunities, and act within guidelines.
• Excellent organization and follow-up across multiple accounts.

Responsibilities

• Conduct structured account review calls with existing and inactive customers to understand current needs, rental activity, service experience, future demand, and competitive risk.
• Assess account usage and activity to identify at‑risk, declining, or dormant customer relationships.
• Identify and develop opportunities to retain, reactivate, upsell, and cross‑sell customer business.
• Determine and present rental pricing within established pricing guidelines and exercise discretion regarding rates, free periods, delivery fees, and other terms.
• Escalate pricing or commercial exceptions that fall outside established authority levels.
• Recommend and execute retention strategies for at‑risk accounts, including pricing, rental terms, and service options.
• Coordinate resolution of billing, service, or operational issues with internal teams as needed.
• Document conversations, opportunities, risks, next steps, and follow‑ups in HubSpot.
• Maintain accurate pipeline, activity, and opportunity records in HubSpot.

Skills

Inside sales

HubSpot CRM

Phone communication

Account management

Sales prospecting

Customer retention

Cross-sell / upsell

MS Office

Education

Associate degree

Tools

HubSpot CRM

Job description

Warehouse on Wheels is seeking an Account Development Representative (ADR) to drive retention, reactivate dormant accounts, grow existing relationships, and generate new business in assigned territories.

In this role you will manage a balanced portfolio of current, inactive, and prospective customers, engaging in meaningful conversations and disciplined follow-up to deliver measurable commercial results.