Account Growth Manager

Fractal; Massachusetts; On-site; USD 180,000 - 220,000; Full time

Job summary

Fractal Analytics seeks an Account Growth Manager to drive strategic growth with U.S. healthcare clients. You will shape relationships, develop use cases for GenAI, and collaborate with Solution & Delivery teams to align proposals with client needs and technical constraints.

You will manage pilots and production roadmaps, work with global teams, and help structure value-based commercial agreements while traveling to client offices as needed.

Qualifications

• 10–18 years of experience in customer success, account management or presales.
• Track record growing accounts in large, complex environments.
• Willing to work onsite at client sites with distributed teams.
• Strong business process understanding and data-driven insights.
• Excellent communication with Director and VP-level clients.
• Ability to collaborate across functional teams.

Responsibilities

• Shape and sustain U.S. client relationships.
• Drive new healthcare business with Solution & Delivery teams to meet targets.
• Connect client performance to strategy and gaps.
• Maintain in-person relationships with Directors and VPs.
• Lead AI/ Gen AI demand generation and use cases development.
• Develop proposals and solutions with internal teams and partners.
• Structure commercial deals with TCO, value and adoption focus.

Skills

GenAI concepts

Agentic AI patterns

Client relationship management

Pre-sales & proposals

Tools

Azure OpenAI

AWS Bedrock

Vertex AI

LangChain

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

Account Growth Manager

Fractal Analytics is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is one who empowers imagination with intelligence. And that it will be such Fractalites that will continue to build the company for the next 100 years.

Please visit Fractal | Intelligence for Imagination for more information about Fractal

Location: Boston, MA or Nashville, TN (On-site 4-5 days per week at client offices)

Travel: Possibly every month across U.S. client offices.

Note: This position is not eligible for Immigration Sponsorship at this time.

Key Responsibilities

• U.S. Client Relationships shaping and sustenance.
• Strategically drive new business in a healthcare account in close synergy with Solution & Delivery teams to manage assigned sales and margin targets.
• Connect the dots across the client company performance, operating model, internal value chains and industry knowhow (healthcare). Draw implications to account strategy, basis clients’ ongoing divisional shifts.
• Ensure the U.S. stakeholders understand Fractal India ecosystem, regardless of active engagements or not. Track impact of past solutions delivered, to uncover gaps and expectation shifts.
• Sustain in-person relationships with Director- and VP-level clients.
• AI/ Gen AI Demand generation and demand shaping, with commercial advancements
• AI/ Gen AI Use Cases Development: Identify business improvement opportunities and develop compelling use cases for AI/ Gen AI solutions. Leverage insights from existing dashboards, proof of concepts (POCs), software partners’ dynamics and market research to present new propositions to clients.
• Proposals Development and Solutioning: Build proposals, for solutions tailored to client needs and technical constraints (cloud stack, APIs, security, etc.). Collaborate with the account consulting team in India and Fractal capabilities leadership, to shape AI solutions entailing services, accelerators and/or products. Harness Fractal’s AI Research group to advance client’s roadmaps and stretch aspirations.
• Commercial structuring: In line with Fractal’s objectives to shift towards outputs-based and subscriptions-types pricing, in collaboration with Fractal Finance and Capabilities leadership. Influence U.S. client procurement-related stakeholders with advanced commercial structures, entailing TCO, usage value and adoption factors.
• Internal remote collaboration with the Fractal India ecosystem
• Collaborate with internal India teams, including Consulting and Delivery teams, to develop winning proposals and ensure POCs and pilot-phase execution success.
• Ensure pilots and/or POCs reach success in terms of long-term production solutions, with upgradation roadmaps. Tie with the long-term subscription-revenue objectives.
• Represent full Fractal portfolio with broad understanding and expertise in AI, Engineering & Design /Behavioral sciences.

Technical Skills

• Strong grasp of GenAI concepts (LLMs, prompt engineering, fine-tuning, embeddings) and their business applications
• Awareness of Agentic AI patterns (autonomous agents, workflow orchestration, multi-agent systems) and ability to position them in client contexts.
• Familiarity with cloud AI services (Azure OpenAI, AWS Bedrock, Google Vertex AI) and ecosystem tools (LangChain, RAG frameworks)
• Ability to translate technical enablers (APIs, integration, data pipelines) into business value narratives for clients.

Qualifications

• 10-18 years of relevant experience in customer success, account management or presales in Consulting Services, encompassing Analytics offerings (BI, AI ML, Gen AI, Cloud Tech).
• Demonstrated ability to drive account growth in scaled accounts, develop strong client relationships and execute pre-sales activities.
• Willingness to work in a siloed manner, i.e., alone at client site with a geographically distributed team (EU, India) structure in a fairly challenging environment.
• Strong understanding of business processes and the ability to derive insights from various data sources.
• Excellent communication and interpersonal skills, with an emphasis on relationship building with Director & VP-level clients.
• Ability to work collaboratively with teams across different functional areas.

Pay

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: up to $200,000 base. In addition, for the current performance period, you may be eligible for a discretionary bonus.

Benefits

• As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time.
• You will be eligible for benefits on the first day of employment with the Company.
• In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms.
• The Company provides for 11 paid holidays and 12 weeks of Parental Leave.
• We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!