Account Executive, New Business

GitLab; United States; Remote; USD 62,000 - 83,000; Full time

Benefits offered by this job

Health benefits

Flexible PTO

Equity compensation

Employee stock purchase plan

Growth and development fund

Parental leave

Home office support

Job summary

GitLab is seeking an SMB New Business Account Executive (New Business) to acquire new GitLab customers across a remote US/Canada territory. You will own a pipeline from free users, trial users, engaged leads, and cold prospects, balancing inbound and outbound efforts to build compelling business cases from scratch.

Youll lead consultative conversations that connect customer challenges to GitLabs value, shaping playbooks and collaborating across teams to win new business.

Qualifications

• Experience in information technology through sales, technical consulting, customer success, marketing, or customer service with a proven outbound prospecting record.
• Strong communication and relationship-building skills, including discovery, pain-point identification, presenting solutions, negotiating, and closing.
• Experience owning prospecting, following up through setbacks, and delivering results aligned with GitLab's values.
• Experience with modern sales tools (e.g., Salesforce, Clari, Outreach, ZoomInfo or Cognism, LinkedIn Sales Navigator, Gong, 6sense).
• Basic understanding of application lifecycle management and related technologies; willingness to learn GitLab and Git.
• Commitment to skill development and team learning through training, reading, and mentorship.
• Ability to travel as needed and comply with GitLab's travel policy.
• Preferred: understanding of B2B software, open source software, and the developer product space.

Responsibilities

• Build and maintain a pipeline of new business opportunities by engaging inbound leads and proactively reaching out to SMB prospects.
• Develop, test, and improve outbound and new-customer acquisition playbooks and campaigns.
• Own territory and prospect accounts using data and research to identify stakeholders and buying criteria.
• Manage the full sales cycle from initial contact to close, engaging technical audiences and decision-makers.
• Collaborate with partners, Sales Development, Solution Architecture, and Digital Marketing to develop account strategies.
• Achieve monthly and quarterly targets for new customers and booked ARR.
• Analyze wins/losses and share insights with Sales, Marketing, Product Development.
• Build knowledge of GitLab's product and related technologies and pursue industry certifications.

Skills

Outbound prospecting

Sales strategy

Communication & relationship-building

Negotiation & closing

Territory/account management

Team collaboration

Tools

Salesforce

Clari

Outreach

ZoomInfo

LinkedIn Sales Navigator

Gong

6sense

Job description

SMB New Business Account Executive

Location: Remote, Canada; Remote, United States

Department: Global Digital - AMER

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our valuesand continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

* Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

This role is 100% remote and will be based in the US and Canada.

As a Small and Medium Business (SMB) Account Executive (New Business), you'll focus exclusively on acquiring new GitLab customers. You'll own a territory of free GitLab users, trial users, engaged leads, and cold prospects, combining inbound and outbound sales to build relationships and business cases from scratch. You'll lead consultative sales conversations that connect customer challenges to GitLab's value and help shape the playbook for winning new customers.

GitLab develops the most comprehensive artificial intelligence-powered platform for software development, security, and operations (DevSecOps). Our mission is to enable everyone to contribute to and co-create the software that powers our world.

What you’ll do

• Build and maintain a pipeline of new business opportunities by engaging inbound leads, identifying promising prospect signals, and proactively reaching out to free users and other SMB prospects.
• Develop, test, and improve the outbound and new-customer acquisition playbook, including creative prospecting approaches and campaigns.
• Own your territory and prospect accounts: use data and industry research to identify key stakeholders, understand business needs, and document buying criteria, decision processes, next steps, and owners.
• Manage the full sales cycle from initial contact to close, engaging technical audiences and decision-makers, building business cases, and using GitLab's sales frameworks: MEDPICC for qualifying opportunities and Command of the Message for communicating value.
• Collaborate with partners, Sales Development, Solution Architecture, and Digital Marketing to develop account strategies and win new business.
• Achieve monthly and quarterly targets for new customer count and booked annual recurring revenue.
• Analyze wins and losses, share lessons and prospect feedback with Sales, Marketing, technical teams, and Product Development, contribute product ideas to the public issue tracker, and document improvements in the sales handbook.
• Build your knowledge of GitLab's product, market, and related technologies, and acquire industry-standard certifications to strengthen your technical credibility.

What you’ll bring

• Experience in information technology through sales, technical consulting, customer success, marketing, or customer service, with a demonstrated record of outbound prospecting, securing meetings, winning business, and building business cases for new accounts.
• Strong communication and relationship-building skills, including discovery, identifying customer pain points, presenting solutions, negotiating, and closing.
• Experience taking ownership of prospecting, following up through setbacks, and delivering results while working in accordance with GitLab's values.
• Experience with modern sales tools, including Salesforce, Clari, Outreach, ZoomInfo or Cognism, LinkedIn Sales Navigator, Gong, and 6sense.
• A basic understanding of application lifecycle management and its related technologies, and a willingness to learn GitLab and Git.
• A commitment to improving your skills and contributing to team learning through training, reading, and mentorship.
• The ability to travel when needed and comply with GitLab's travel policy.
• Preferred: an understanding of business-to-business software, open source software, and the developer product space.

About the team

We work with Sales Development, Solution Architecture, Digital Marketing, and our partner ecosystem to develop prospect accounts and win new business. You'll collaborate across these groups and share customer insights with Product Development, Sales, and Marketing to improve how we reach and support prospective customers.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

The base salary range for this role’s listed level is currently for residents of theUnited States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data,and geographic location.The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$61,920 — $83,119 USD

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.