Account Executive - Install Base

BuildOps; United States; Remote; USD 75,000 - 125,000; Full time

Benefits offered by this job

Comprehensive benefits package

Fully remote role

Flexible PTO

BBQs and team-building events

Job summary

BuildOps is seeking an Install Base Account Executive to grow relationships with existing clients, focusing on upselling, renewals, and successful adoption of BuildOps software. The role emphasizes outbound and inbound collaboration, with a strong emphasis on customer success and long-term revenue growth.

The ideal candidate will possess 4+ years in B2B SaaS account management, proven revenue achievement, and outstanding communication skills.

Qualifications

• 4+ years as an Account Executive in B2B SaaS.
• Proven track record hitting $750k–$1M+ revenue targets.
• Experience with SaaS and enterprise software.
• Excellent verbal and written communication.

Responsibilities

• Upsell and cross-sell to expand product adoption in existing accounts.
• Manage renewals and reduce churn through proactive service.
• Nurture relationships; serve as main contact for inquiries.
• Understand client needs and ensure value realization.
• Develop product expertise and stay current on updates.
• Collaborate with sales, support, and product teams.
• Maintain CRM records of activities and opportunities.

Skills

SaaS sales

Account management

Upselling

Renewals

Negotiation

CRM software

Relationship building

Tools

CRM tools

Job description

At BuildOps, we’re building a groundbreaking software solution, built to support today’s commercial contractors. From helping our customers to manage their service all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self‑motivated folks experienced in tech start‑ups and thrive in fast‑paced environments. Could you be our next hire?

As an Install Base Account Executive at Build Ops, you will play a critical role in maintaining and growing our relationships with existing clients. Your primary responsibility will be to identify opportunities for upselling and cross‑selling, negotiating renewals and upsells. Ensure customer satisfaction and drive adoption of our solutions. Your excellent communication skills, account management expertise, and a keen understanding of our products will be essential in achieving revenue growth and customer success. Ideally we find a person that is not only able to help grow revenue but is ready to build out the install base function as a potential future leader of the install base sales team.

We are prioritizing candidates that live and work East Coast hours for this position.

What You’ll Do

• Upselling and Cross‑selling: Identify opportunities for expanding product adoption within existing accounts. Present new features, upgrades, and complementary products to drive revenue growth.
• Renewals and Retention: Work closely with customers to ensure timely contract renewals. Focus on reducing churn and retaining clients by addressing any concerns and providing exceptional service.
• Account Management: Nurture and maintain strong relationships with existing clients in your assigned territory or accounts. Serve as the main point of contact for customer inquiries, issues, and escalations.
• Customer Success: Understand clients' needs and usage of Build Ops software. Proactively engage with clients to ensure they derive maximum value from our solutions and achieve their business objectives.
• Product Expertise: Develop a deep understanding of Build Ops' products and their applications. Stay up‑to‑date with product developments and industry trends.
• Collaboration: Collaborate with internal teams, including sales, customer support, and product development, to advocate for customer needs and resolve issues.
• Sales Reporting: Maintain accurate and up‑to‑date records of customer interactions, opportunities, and sales activities using CRM tools.

What We Look For

• 4+ years experience working as an Account Executive for a B2B SaaS company.
• Track record of overachieving revenue targets of $750k - $1 million + and successfully navigating and closing mid‑market and corporate deals.
• Previous SaaS and enterprise software experience.
• Excellent verbal and written communication skills.
• Construction Industry Experience is a +.
• Sales and Negotiation: Demonstrated ability to identify upsell and cross‑sell opportunities and close deals effectively.
• Relationship Building: Excellent communication and interpersonal skills to build strong, trust‑based relationships with customers.
• Organizational Skills: Able to manage multiple accounts and prioritize many tasks efficiently.

Who You Are

• A self‑starter who thrives in a fast‑paced, high‑growth startup environment.
• Passionate about providing exceptional customer experiences.
• Creative, resourceful, detail‑oriented, and well‑organized.
• Experienced in selling transformation/visionary solutions, especially where there isn't an obvious budget (demand creation vs. fulfillment).
• Comfortable leading technical presentation/demo and owning full customer lifecycle from prospect to close.
• A team player with high integrity and grit.

What We Offer

• Competitive base and $75,000 - $125,000 OTE.
• A comprehensive benefits package.
• This role is a fully remote position.
• Flexible PTO.
• Company events like BBQs and team‑building activities, both in‑person and virtual.
• Talented and motivated team members who care deeply about one another.
• The chance to get on the ground floor and build something truly groundbreaking for ourselves and our amazing customers.

About BuildOps

Join BuildOps, the largest commercial trade platform in the country, as we transform the multi‑billion dollar commercial contracting industry! We’re not just talking incremental improvements—we’re talking a full‑scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running.

We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently this excludes the following states: Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming. This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows.

BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws.

BuildOps recruiters will only contact candidates through official channels and will never ask for payment, banking details, or sensitive personal information during the interview process. Verify all openings at https://buildops.com/careers. Report suspicious outreach to reportfraud.ftc.gov and [e-mail]. We review every report, but may not be able to respond individually. BuildOps is not responsible for losses from fraudulent postings.