Account Executive III - South Atlantic

WM; Frankfort (KY); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid vacation and holidays

Stock purchase plan

Job summary

WM is seeking an Account Executive III in the United States. The AE will manage an assigned book of business, focusing on retention, renewals, and revenue growth through consultative selling and contract updates. The role requires mentoring internal staff and aligning WM solutions with customer needs.

Ideal candidates have extensive B2B account management experience and will work within WM’s commercial space to maintain and expand profitable relationships.

Qualifications

• 6 years of B2B account management experience at a mastery level.
• High School Diploma or GED (accredited).

Responsibilities

• Lead point of contact for customer account management; maintain high satisfaction and strong relationships.
• Align WM products with customer needs; negotiate, update, and renew service agreements.
• Mentor WM staff and collaborate with sales to grow opportunities in the territory.

Skills

Account management

Negotiation

Customer relationship

Communication skills

Education

High School Diploma or GED (accredited)

Tools

Salesforce.com

Job description

Candidates currently in an Account Executive role at WM will be strongly preferred for this opportunity.

I. Job Summary

The Account Executive III (AE) generates shareholder value by using a consultative retention approach for larger and/or more complex Small/Medium Business WM customers in an assigned book of business, territory/segment. The AE manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements from WM customers as well as growing revenues from existing customers. The role of the AE is to maintain a net positive business performance in the commercial space through proactive outreach, account retention and revenue protection efforts to maintain a mutually beneficial alignment between the customer and WM's growth goals. The AE is additionally responsible for generating revenue growth for WM by networking and capitalizing on cultivated relationships as well as acting as a mentor for the growth of internal staff.

II. Essential Duties and Responsibilities

• Customer interaction (external and internal), response & follow up Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships Align WM products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate Generate expanded relationships and revenue growth for WM by networking and capitalizing on cultivated relationships

• Administrative work Use WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools) Prepare reports as needed and/or handle general administrative duties as appropriate

• Leadership/Mentoring Take the lead to mentor WM account management and sales staff to develop WM’s internal bench strength. This could include orienting newly hired personnel in the organization as well as helping seasoned professionals looking for personal growth and development. Proactively seek out opportunities to share best practices and develop the talents of others within WM.

III. Qualifications

Must live and work in the US.

A. Required Qualifications

• High School Diploma or GED (accredited)

• 6 years of business to business account management experience at a mastery level

B. Preferred Qualifications

• Candidates currently in an Account Executive role at WM

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected base pay for this position across the U.S. is $27.21/hr. This represents a good faith estimate for this position. The specific hourly rate offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran