Account Executive II

WM; Jackson (MS); On-site; USD 43,000 - 59,000; Full time

Benefits offered by this job

Competitive benefits (medical, dental,

Vision and life insurance

Paid vacation, holidays & personalDays

Stock purchase plan

401(k) company match

Incentive pay

Job summary

WM is seeking an Account Executive II to manage larger, complex Small/Medium Business accounts with a consultative retention approach. You will retain customers, negotiate contracts, and drive revenue growth within an assigned book of business and territory.

The role emphasizes relationship-building, cross-functional collaboration, and data-driven account strategies. The position focuses on maintaining budgeted retention goals, renewing service agreements, and using pricing tools to maximize

Qualifications

• High School Diploma or GED is required.
• 1 year WM experience or 5 years of B2B account management at a proficient level.
• Must be physically located in the South Atlantic states (NC, SC, or GA).

Responsibilities

• Serve as the lead point of contact for customer account management matters in an assigned book of business, maintaining satisfaction and long-lasting relationships.
• Align WM products and services with customer needs and increase account penetration through consultative selling.
• Negotiate, update, and renew customer service agreements to maximize profits and educate on contract details.
• Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve escalations.
• Communicate rates, charges and service strategies with conviction and understand customer incentives within profit targets.
• Collaborate with sales team to identify and grow opportunities and engage additional WM business.
• Use WM sales productivity tools accurately (Salesforce.com, CRM and pricing tools).
• Prepare reports and handle general administrative duties as appropriate.

Skills

Account management

Negotiation

Relationship building

Education

High School Diploma or GED

Tools

Salesforce

Pricing tools

Job description

I. Job Summary

The Account Executive II (AE) generates shareholder value by using a consultative retention approach for larger and/or more complex Small/Medium Business WM customers in an assigned book of business, territory/segment. The AE manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements from WM customers as well as growing revenues from existing customers. The role of the AE is to maintain a net positive business performance in the commercial space through proactive outreach, account retention and revenue protection efforts to maintain a mutually beneficial alignment between the customer and WM's growth goals.

II. Essential Duties and Responsibilities

• Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships.

• Align Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills.

• Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills.

• Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues.

• Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority.

• Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate.

• Use Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools).

• Prepare reports as needed and/or handle general administrative duties as appropriate.

III. Qualifications

A. Required Qualifications

• High School Diploma or GED (accredited)

• 1 year WM experience or 5 years of business-to-business account management at a proficient level

• Must be physically located in the South Atlantic states (NC, SC, or GA)

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

The expected hourly pay for this position across the U.S. is $24.47/hr. This rate represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran