Account Executive, Government

T-Mobile; North Carolina; Hybrid; USD 78,000 - 141,000; Full time

Job summary

T-Mobile is seeking a Government Account Executive to drive growth with State and Local Government accounts in an assigned territory. You will manage renewals, deliver exceptional customer experiences, and expand our presence by leveraging a full portfolio of T-Mobile solutions.

Your role requires strong strategic selling, relationship-building, and the ability to coordinate with cross-functional teams while meeting revenue targets and maintaining high standards of ethics and service.

Qualifications

• 4+ years of outside direct sales within an assigned territory.
• 2+ years of sales experience in the public sector preferred.
• 2+ years in telecom or technology sales strongly preferred.
• 2+ years of account management and strategic selling preferred.

Responsibilities

• Generate new business opportunities within the assigned portfolio of existing and target accounts.
• Exceed monthly and quarterly sales goals in the various assigned categories while maintaining appropriate customer churn goals.
• Negotiate agreements and handle contract negotiations as necessary.
• Act as the brand ambassador within the assigned territory, maintaining a high level of in-person customer meetings to build deep client relationships.
• Sell the total portfolio of T-Mobile solutions by engaging in deep conversations with clients to understand how T-Mobile services can solve their pain points and create win-win scenarios.
• Coordinate with Account Management, Dedicated Care, and other support team members to ensure a strong customer life cycle and maximize revenue and loyalty.
• Use Salesforce.com and other internal systems effectively for reporting, forecasting, and documentation.
• Lead customer presentations and attend events as needed to promote the brand and engage with clients.
• Develop and execute account strategies to improve results.
• Engage with internal stakeholders, including operations, marketing, legal, compliance, government affairs, and pricing, to achieve specific goals.
• Complete continuous training to maintain knowledge of products, services, and sales approaches.
• Use automated knowledge systems and training tools to deliver outstanding service and meet T-Mobile’s productivity and quality standards.
• Attain productivity and sales goals based on targeted metrics.
• Meet or exceed all departmental goals and business objectives.
• Demonstrate positive and cooperative behavior with customers and coworkers.
• Uphold high standards for ethical and professional conduct.
• Disburse adjustments and credits within established limits and criteria.
• Perform other duties and projects as assigned by business management.

Skills

Presentation skills

Strategic selling

Interpersonal skills

Excel

PowerPoint

Technical abilities

Problem-solving

Relationship building

Territory management

Education

High School Diploma/GED

Bachelor’s Degree preferred

Tools

Salesforce

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Account Executive, Government position focuses on the customer life cycle, supporting the growth of State and Local Government within an assigned territory. As a Government Account Executive, you will be responsible for expanding our presence in the State and Local market, managing contract renewals, delivering exceptional customer experiences, and increasing our revenue and retention rates. Your performance will be evaluated based on your ability to meet sales expectations and maintain high job performance through various metrics focused on business growth. Your work must consistently align with T-Mobile's core values.

Job Responsibilities:

• Generate new business opportunities within the assigned portfolio of existing and target accounts.
• Exceed monthly and quarterly sales goals in the various assigned categories while maintaining appropriate customer churn goals.
• Negotiate agreements and handle contract negotiations as necessary.
• Act as the brand ambassador within the assigned territory, maintaining a high level of in-person customer meetings to build deep client relationships.
• Sell the total portfolio of T-Mobile solutions by engaging in deep conversations with clients to understand how T-Mobile services can solve their pain points and create win-win scenarios.
• Coordinate with Account Management, Dedicated Care, and other support team members to ensure a strong customer life cycle and maximize revenue and loyalty.
• Use Salesforce.com and other internal systems effectively for reporting, forecasting, and documentation.
• Lead customer presentations and attend events as needed to promote the brand and engage with clients.
• Develop and execute account strategies to improve results.
• Engage with internal stakeholders, including operations, marketing, legal, compliance, government affairs, and pricing, to achieve specific goals.
• Complete continuous training to maintain knowledge of products, services, and sales approaches.
• Use automated knowledge systems and training tools to deliver outstanding service and meet T-Mobile’s productivity and quality standards.
• Attain productivity and sales goals based on targeted metrics.
• Meet or exceed all departmental goals and business objectives.
• Demonstrate positive and cooperative behavior with customers and coworkers.
• Uphold high standards for ethical and professional conduct.
• Disburse adjustments and credits within established limits and criteria.
• Perform other duties and projects as assigned by business management.

Education:

• High School Diploma/GED (Required)
• Bachelor’s Degree preferred.

Work Experience:

• 4+ years of proven experience in outside direct sales within an assigned territory is required.
• 2+ years of sales experience in the public sector preferred.
• 2+ years in telecom or technology sales strongly preferred.
• 2+ years of account management and strategic selling preferred.

Knowledge, Skills and Abilities:

• Strong presentation skills are required.
• Possesses strong strategic selling skills.
• Strong interpersonal skills are required.
• Good solid understanding of Excel and PowerPoint.
• Strong technical abilities and ability to learn new concepts quickly.
• Excellent problem-solving skills.
• Demonstrate ability to work with internal teams.
• Ability to develop deep client relationships that will lead to developing long-term strategic relationships.
• Strong organizational and territory management skills.

Additional Requirements:

• Must be at least 21 years of age.
• Legally authorized to work in the United States.

Travel:

Travel Required (Yes/No): Yes

DOT Regulated:

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range: $130,100 - $234,600, inclusive of target incentivesBase Pay Range: $78,060 - $140,760The pay range above is the general base pay range for a successful candidate in this role. The successfulcandidate’s actual pay will be based on various factors, such as work location, qualifications, andexperience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.