Account Executive

Rural Metro Fire Department; Juneau (AK); Hybrid; USD 35,000 - 40,000; Part time

Job summary

Guardian Flight is seeking an Account Executive to act as a liaison between clients and Guardian Flight, ensuring high client satisfaction and identifying new business opportunities. The role requires travel within the assigned region and may include evenings and weekends.

The ideal candidate will have a BA/BS in Marketing or Business and EMS or healthcare experience, with a strong focus on customer service in healthcare settings.

Qualifications

• BA/BS degree in Marketing, Business, or related field preferred.
• EMS or healthcare experience preferred.
• Combination of education and experience related to customer service in healthcare.

Responsibilities

• Initiate and maintain routine contacts with existing clients via visits, calls, or virtual meetings to ensure smooth relationships.
• Build and retain relationships with personnel at healthcare facilities and EMS agencies to promote services and identify new business opportunities.
• Collaborate with Business Development and Operations to evaluate, develop, and respond to RFPs.

Skills

EMS experience

Healthcare customer service

Customer service in healthcare

Education

BA/BS in Marketing or Business

Job description

Account Executive

Hybrid Ketchikan, Sitka or Juneau Alaska

Part time 9-5 Some weekends and evenings required

$35,000- $40,000

JOB SUMMARY

The Account Executive will serve as a liaison between clients and Guardian Flight.This Account Executive is responsible for ensuring positive client relations, high customer service standards, maximizing services at each facility and the identification of new and potential business. The Account Executive may also have additional responsibilities for designated large accounts.

ESSENTIAL FUNCTIONS/DUTIES

• Initiateand maintain routine contacts (to include visits, phone calls, and virtual meetings) to existing clients to ensure smooth working relationships.
• Build / retain solid relationships with personnel at various healthcare facilities and EMS agencies to promote services and assist in the identification of new business opportunities and operational enhancements to existing contracts.
• Collaborate with Business Development and Operations to evaluate, develop, and respond to Requests for Proposals (RFPs)
• Work with Operations, Business Development teams, and the Communication Center to develop and implement Serviceplans.
• Responsible for the gathering of informationregardingcompetition andhavethoroughunderstanding of competitors in assignedMarketArea.
• Work with Business Development in developing effective communication and marketing material.
• Demonstratea professional approach to creating value and gaining confidence in Guardian Flight's services from customers.
• Assistoperations in the development of systems that encourage feedback from crewsregardingbarriers in service and service incidents.
• Works with Business Development to create and implement an aggressive Operational Growth & Customer Retention (OGCR) plan.
• Respond to,documentand ensure follow up to all service inquiries received from internal and external customers ina timelyand thorough manner.
• Participate in new employee orientation regarding the importance and goals of Guardian Flight’s Customer Service Policies/Procedure
• Travel within the assigned region is required. Overnight travel to attend conferences, trade shows, and meetings may be required.
• Community engagement -Identifying and represent Guardian at community events and with stakeholders.

QUALIFICATIONS: Education and Related Work Experience

• BA/BS degree in Marketing, Business, or related field preferred.
• Emergency Medical Services(EMS) or healthcare experience preferred.
• Combination of education and experience related to customer service in healthcare which may be considered as Licenses, Registrations or Certifications
• Valid state drivers' license and must be able to continuously meet GMR’s Driver Qualification Standards

Why Choose GMR?

Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors -keep care at the center, raise your hand,seekto understand, find a way together and be accountable-uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.