Account Executive

Pace Analytical Services, LLC; Indiana (PA); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical and dental benefits

401K retirement savings plan

Tuition reimbursement

Job summary

Pace Analytical Services, LLC is seeking an Account Executive responsible for promoting and selling analytical services. This role involves increasing market share, maintaining customer records, and ensuring customer satisfaction.

Qualified candidates will hold a Bachelor's degree and have at least two years of customer-facing experience. The position offers a comprehensive benefits package including medical, 401K, and paid time off.

Qualifications

• Two years of customer-facing or support experience.
• Continued employment contingent on maintaining required licenses.

Responsibilities

• Promote and sell services in assigned territory.
• Negotiate pricing and service agreements.
• Gather customer feedback and ensure timely responses.

Skills

Sales techniques

Customer relationship management

Analytical skills

Education

Bachelor's degree in business, chemistry, or related field

Tools

CRM software

Job description

Shift: Monday through Friday, 8:00 AM - 5:00 PM

Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives.

Account Executive

SUMMARY:

Responsible for promoting and selling Pace Analytical services within an assigned territory, leveraging relationships and ensuring customer retention.

ESSENTIAL FUNCTIONS:

• Increase market share through new business development and expand wallet share within existing accounts in the assigned territory.
• Visit customer locations to evaluate needs and promote services.
• Maintain accurate customer records using automated systems.
• Negotiate pricing, terms of sale, and service agreements; prepare quotes and bid specifications.
• Engage prospective and existing customers to identify how products and services meet their needs.
• Provide analysis, interpretation, and guidance to customers and internal stakeholders regarding sales policies, programs, and practices.
• Recommend product or service solutions based on customer needs and technical capabilities.
• Gather customer feedback and coordinate internal resources to ensure timely and effective responses.
• Analyze sales data, performance metrics, and customer trends; present insights and recommendations to customers and management.
• Ensure accuracy of sales and operational data through audits, reviews, and system checks; resolve discrepancies as needed.
• Support development and execution of sales or cross-functional projects, including budgets, timelines, and resource planning.
• Interpret and apply company policies, procedures, and relevant laws and regulations.
• Contribute to team effectiveness and customer satisfaction through continuous improvement and collaboration.
• Promote and support Pace Analytical's mission through professional, cooperative interactions that foster a positive work environment.

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in business, chemistry, operations, or a related field; AND two (2) years of customer-facing or support experience, including work with complex programs or operations; OR an equivalent combination of education, training, and experience.

Required Certificates, Licenses, and Registrations:

Continued employment is contingent upon maintaining all required licenses and certifications in active status.

• Valid Driver's License

REQUIRED KNOWLEDGE AND SKILLS

Required Knowledge:

• Principles and techniques of effective sales and account management.
• Sales program administration, policies, and procedures.
• Methods for resolving customer issues and sales‑related challenges.
• Applicable sales laws, regulations, and compliance standards.
• Understanding of testing services, equipment, and processes.
• Computer systems and applications related to sales and customer management.
• Project team collaboration and coordination principles.
• Effective communication practices for customers and internal stakeholders.
• Proper business English, including grammar, spelling, and punctuation.

Required Skills:

• Performing professional‑level sales activities across multiple accounts and markets.
• Managing and supporting sales functions and initiatives.
• Training and supporting others on sales processes and procedures.
• Contributing to project planning and execution as both a team member and individual contributor.
• Interpreting and applying laws, regulations, and industry standards.
• Preparing reports, proposals, and business correspondence.
• Exercising sound judgment and independent decision‑making.
• Demonstrating professionalism, tact, and discretion in all interactions.
• Delivering effective presentations to a variety of audiences.
• Contributing to team and organizational goals.
• Building and maintaining strong customer and internal relationships.

PHYSICAL/MENTAL REQUIREMENTS:

• Ability to work in an office setting and use standard office equipment.
• Ability to sit for extended periods.
• Ability to lift and carry up to 10 pounds.
• Vision to read printed materials and computer screens.
• Hearing and verbal communication skills for in‑person and telephone interactions.

WORKING ENVIRONMENT:

Work is primarily performed in an office setting and includes travel.

Benefits
When you join Pace, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full‑time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.

Equal Opportunity Employer

Pace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.