Account Executive

FareHarbor; Cambridge (MA); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, dental + vision coverage

Hybrid friendly

Work-from-home assistance

401k + employer matching

Paid volunteer hours

Job summary

FareHarbor is the world’s leading provider of reservation software for tours, activities, and attractions, serving thousands of businesses across North America and beyond. The NORAM sales team seeks driven, ambitious individuals to develop relationships with multiple stakeholders and close complex opportunities.

You’ll learn our product quickly, manage a full sales cycle, and move toward larger clients and higher volumes.

Qualifications

• 2+ years of sales experience with a history of meeting/exceeding sales targets, preferably in a SaaS environment.
• Proven strong work ethic and ability to handle high-volume outreach.
• Proactive, motivated, organized, and able to thrive in a fast-paced setting.
• Ability to communicate well on phone and in person across multiple stakeholders.

Responsibilities

• Manage own book of business from cold call to close and implement onboarding.
• Build relationships with potential clients and provide creative, value-driven solutions.
• Document lead interactions in the CRM and qualify leads effectively.
• Understand FareHarbor features and communicate value to customers.
• Monitor market trends and competitor activity to identify opportunities.
• Collaborate with marketing, product, and strategy teams to share insights.

Skills

Sales experience

CRM proficiency

Lead generation

Negotiation

Communication

Tools

Salesforce

HubSpot

Job description

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 1,000+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

FareHarbor is the world’s leading provider of reservation software to the tour, activity and attraction industry, working with thousands of businesses across North America and the globe. Our clients’ work ranges from walking tours to shark diving experiences.

The FareHarbor NORAM organization is looking for driven & ambitious individuals to join our incredible Sales team. In this role, you will learn our product while quickly working your way to targeted lead pools with larger businesses and a higher volume of end customers.

We are looking for those who are ready to work on a consultative sales cycle focused on relationship development with multiple stakeholders and complex business needs. This position will require problem solving to use our reservation software to creatively develop a solution that drives conversion for a variety of clients. In this role you\'ll have uncapped commission potential, milestone bonuses, and the potential for growth within the role.

Our team works hard and we have fun along the way. We talk shop on our clients\' boats on a sunset cruise, learn a new market by exploring a haunted house together, show a conductor how they can streamline their check-in on a train, or teach a brewery how they can maximize revenue in their venue spaces. Our clients are in the memory-making business and we enable those dreams!

What you’ll do here:

• Fully manage your own book of business, from cold calling to closing, all the way through implementation - inclusive of sales presentations, product demonstrations (online and/or in-person), and negotiations to close deals and achieve targets
• Build an active relationship with potential clients to deeply understand any potential reservations and provide thorough and creative solutions
• Utilize our CRM to document lead interactions, record crucial details, and enable better lead qualification
• Develop and maintain a deep understanding of FareHarbor’s features / functionalities / partners and effectively communicate the value propositions to potential customers
• Stay updated with industry trends, market changes, and competitors\' activities to identify potential business opportunities
• Gather market intelligence and customer feedback to provide valuable insights to the marketing, product development, and strategy teams
• Monitor your individual sales performance and implement strategies to maximize productivity and results
• Be a true team player who is willing to go the extra mile to deliver exceptional results for our clients

Requirements:

• 2+ years of sales experience with a history of meeting/exceeding sales targets, preferably in a SaaS environment
• Proven strong work ethic, putting in the work with calls/outreach and going the extra mile to build a solution that suits a client and get the close
• Proactive, motivated, organized, enthusiastic, and comfortable with a fast pace
• Comfortable speaking with people on the phone and in person; Able to handle rejection and stay motivated
• Cool under pressure with the ability to balance / execute multiple priorities
• Professionalism in all business interactions across all communication channels
• A growth mindset: comfortable adopting/utilizing new technology and the ability to implement new learnings into the day-to-day
• Ideally suited for individuals who are motivated by financial success and rewards.
• Bonus: Willingness to travel for industry events & conferences

Benefits

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit
  • 22 weeks paid parental leave
  • 2 weeks paid grandparent leave
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: Year 1 Earning Potential: $100,000-$120,000 (Base Compensation: $15.00/hour)

Please note you must be authorized to work in the United States for this position.

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.