Account Director-Seattle

CBRE; Seattle (WA); On-site; USD 146,000 - 180,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Director in Seattle to oversee client commitments and supervise staff within the Operations Management function.

You will coordinate daily activities, manage multiple client projects, and lead a team to deliver strategic plans and results. The role emphasizes leadership, coaching, and effective communication with clients and internal teams to meet contract requirements and drive business success.

Qualifications

• Bachelor's degree preferred; 8–12 years of relevant experience or equivalent combo of experience and education.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, rewarding performance and retention preferred.
• Ability to convey performance expectations and handle problems in a sensitive, complex environment.
• Leadership skills to set targets with direct impact on multiple departments.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Provide formal supervision to employees, monitor training, conduct performance evaluations, and oversee recruiting and hiring.
• Coordinate and manage daily activities, set schedules, assign tasks, and cross-train staff; mentor as needed.
• Interact with clients to understand business needs and build strategic operational plans.
• Manage multiple clients, serving as a point of contact for systems and processes for projects.
• Oversee sales and relationships with key customers; ensure services and enhancements are delivered; resolve conflicts.
• Direct the project process with plans, teams, timeframes and performance management.
• Ensure timely delivery of solutions according to client needs and contract specifics.
• Consult with internal and client teams to define project requirements and investigate approaches to end results.
• Lead by example, align with CBRE RISE values, and negotiate with external partners to reach common goals.
• Identify and solve complex operational problems using appropriate resources.

Skills

Staff supervision

Leadership

Coaching

Client relations

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Account Director, you will assist with the oversight of the department responsible for delivering all client commitments.

This is part of the Operations Management job functions. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

• Interact and consult with clients to understand business needs. Coordinate the resources needed to service projects, build strategic operational plans, and balance the expectations of clients with the execution of work.

• Manage several clients simultaneously, while serving as a point of contact for systems and processes for new and current projects.

• Oversee the management of sales and relationships with key customers. Ensure proper services and enhancements are being carried out. Troubleshoot and solve conflicts.

• Direct the project process. This includes developing project plans, creating a project team, and managing timeframes and performance.

• Verify the timely and successful delivery of solutions according to client needs and objectives as well as contract specifics.

• Consult with internal and client teams to define project requirements, investigating various approaches to attain end results.

• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross-functional performance.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.

• Identify and solve multi-dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.

• Significantly improves and changes existing methods, processes, and standards within job discipline.

What You’ll Need:

• Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.

• Leadership skills to set, manage and achieve targets with a direct impact on multiple departments results within a function.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Expert organizational skills and an advanced inquisitive mindset.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Why CBRE

We lead by example, guided by the needs of the cities we inhabit, the communities we build, and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service, and excellence shapes our approach to every opportunity.

Our competitive and comprehensive benefits program was designed to make sure you feel valued with benefits that support the mental, physical, emotional, and financial health of you and your family.

Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, dedication to results, fast-paced assignments, and a culture of constant learning.

Diversity, equity, and inclusion (DE&I) are more than just values- they’re a competitive advantage. By crafting a place where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business opportunities.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Account Director position is $145,500 annually and the maximum salary for the Account Director position is $180,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Aff…??