Account Director, Scale

MERGE; Kansas City (MO); Hybrid; USD 88,000 - 106,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K + Paid Time Off

Life & Disability Insurance

Job summary

MERGE is seeking an Account Director, Scale to lead senior client relationships and drive revenue growth within our Adobe services footprint. You will blend strategic leadership with hands-on execution, mobilizing cross-functional teams to deliver high-impact, multi-service engagements for a book of business.

You will own account strategy, pursue upsell and cross-sell opportunities, and collaborate with Industry, Solutions, Partner, and Operations teams to craft compelling proposals.

Qualifications

• 7+ years in account management, client services, or business development within a digital agency, systems integrator, or professional services environment.
• Proven ability to upsell and cross-sell multi-service engagements within existing accounts (creative, brand, or tech).
• Strong track record leading SOW and proposal development from scoping to pricing.
• Ability to build and nurture senior-level client relationships, including C-suite and VP-level stakeholders.
• Collaborates effectively with cross-functional teams—SMEs, Solutions, Partner, and Operations.
• Excellent business acumen and written/verbal communication for impactful presentations and pitches.
• Independent, yet collaborative and humble team player in fast-paced settings.

Responsibilities

• Drive revenue growth and expand account opportunities within your book of business, focusing on Adobe-related tech services and broader multi-service engagements.
• Coordinate Industry, Solutions, Partner, and Operations teams to develop compelling client proposals.
• Lead drafting and refinement of SOWs and proposals with SMEs and PM for accurate scoping, pricing, and value narratives.
• Shape annual account strategy and planning with upselling and cross-selling milestones.
• Expand MERGE's creative and brand footprint within existing accounts toward potential AOR opportunities.
• Maintain senior-level client relationships and provide proactive, strategic guidance.
• Align with Adobe partner ecosystem and identify co-sell opportunities.
• Track and report account-level pipeline, bookings, and revenue progress with clarity.
• Adapt quickly to changing client needs and market shifts while remaining collaborative.

Skills

Account management

Revenue growth

Cross-selling

SOW development

Relationship building

Cross-functional leadership

Communication

Agile collaboration

Job description

At MERGE, we are Built Different. We are a marketing and technology agency purpose-built for the intersection of health and wellness—where human impact matters most. By weaving storytelling through technology, we move beyond traditional engagement to Whole Human Marketing. This approach recognizes that humans are multidimensional and complex, and uses AI to ensure every brand interaction feels natural, contextual, and relevant.

This commitment to human-first innovation is what brings us together and propels us forward. We are united by our North Star: to unite people and brands to empower healthier, happier lives.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.

As our Account Director, Scale, you will…

Serve as the primary orchestrator of MERGE's internal expertise and the main engine behind growing your assigned book of business, with a clear focus on expanding our Adobe technology services footprint. You’ll own senior, management-level client relationships, bringing proactive, compelling points of view that translate client goals into signed, revenue-generating work. Blending strategic account leadership with hands-on execution, agility, and humility, you bring the proven ability to mobilize cross-functional teams, spark growth, and build lasting, trust-based partnerships.

What You’ll Do

• Drive Revenue Growth & Account Expansion: Own and hit growth targets within your book of business, focusing on expanding Adobe-related tech services engagements alongside broader multi-service opportunities.
• Coordinate Cross-Functional Teams: Bring Industry, Solutions, Partner, and Operations teams together seamlessly to build compelling, client-specific proposals.
• Facilitate Proposals & SOWs: Lead the drafting and refinement of SOWs and proposals alongside Subject Matter Experts (SMEs) and Project Management, ensuring scope, pricing, and value narratives hit the mark before delivery.
• Shape Account Strategy & Planning: Build and maintain annual account plans centered on upselling, cross-selling, and delivering clear business value with defined revenue milestones.
• Expand Creative & Brand Footprint: Uncover and cultivate opportunities to bring MERGE's creative and brand capabilities into existing accounts, positioning us for Agency of Record (AOR) status.
• Manage Senior Relationships: Serve as a trusted partner for clients, bringing forward proactive recommendations that position MERGE as a strategic growth partner rather than just a vendor.
• Align with Partners: Maintain a sharp understanding of the Adobe partner ecosystem, collaborating with Partner teams to spot co-sell and expansion opportunities.
• Keep Track of Pipeline & Forecasting: Track and report on account-level pipeline, bookings, and revenue progress against growth targets with accuracy and clarity.
• Adapt with Agility: Pivot seamlessly in a fast-paced environment, responding to changing client needs and market shifts without missing a beat.
• Lead with Humility: Approach every cross-functional team and client interaction as a true partner — listening intently, leaving ego at the door, and prioritizing joint success.

Who You Are

• Experienced & Capable Leader: You bring 7+ years of experience in account management, client services, or business development within a digital agency, systems integrator, or professional services environment.
• Proven Revenue Growth Record: You have demonstrated success upselling and cross-selling multi-service engagements (including creative, brand, or tech services) within existing accounts.
• Strategic Proposal Lead: You carry a strong track record of leading SOW and proposal development, from scoping and pricing to articulating clear business value.
• Relationship Builder: You possess proven ability to build and nurture senior-level client relationships, including C-suite and VP-level stakeholders.
• Agile Collaborator: You excel at cross-functional teamwork, comfortably mobilizing SMEs, Solutions, Partner, and Operations teams through influence, adaptability, and open communication.
• Business-Savvy Communicator: You possess sharp business acumen and excellent written/verbal communication skills, making complex presentations and pitch moments feel effortless and engaging.
• Humble Team Player: You operate independently in fast-paced environments while maintaining a collaborative, humble attitude focused on shared team wins.

Nice to Have

• Familiarity with the Adobe Experience Cloud ecosystem (e.g., AEM, Adobe Analytics, Adobe Target, Adobe Campaign) or equivalent platform/service line growth experience.
• Experience identifying or supporting AOR/creative expansion opportunities within existing client relationships.

#LI-VM1

#LI-HYBRID

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $88450 - $106,150 + commission, based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

MERGE is proud to invest in benefits that includemeaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

And here’s how we live our values at MERGE

• Ability. Mastering our craft
• Agility. Delivering with a growth mindset
• Humility. Collaborating for shared success

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in MERGE’s Equal Employment Opportunity policy,we do not discriminate on the basis of the protected group status under any applicable law.

If you believe you belong into any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.